Customer Satisfaction

[solerina]

Please vote honestly . I know you might want to vote in more than one category but what is the most important thing when you have to call a call centre Thanks guys for doing this .

 

[Harbinger]

I voted for efficient. In all probability, I really don't want to be talking to you, so make it as quick and painless as possible!

 

[PDJ]

I voted for efficiency too. For the same reasons as Gareth!!

 

[rumoursabound]

I voted for good old honesty,a trait that has little value these days.

 

[solerina]

What the hell have I done to you two ? If I've done something unwittingly I certainly apologise but please tell me !

 

[Harbinger]

Which two? If I'm one of 'em, nothing - when I say "you" I mean any customer service line!

 

[PDJ]

Same here. you have done nowt to me, Solerina.

 

[Shadow Leader]

I voted for knowledge of subject as there is nothing worse than trying to speak to someone who is clueless!!

Sols - I tried to reply to your PM but your inbox is full! Sorry m'dear, I don't have a landline - only a Spanish mobile with no credit & an English mobile that I can barely afford to run[at 80p/min!]!!

 

[solerina]

Sorry Guys , My fault for taking it too literally

 

[Dave G]

I voted for seems imterested to help. Along the lines of Gareth and PDJ's reasoning, if I have to call a call centre and speak to someone, I at least want them to seem interested and not just cold.