Can I get FREEVIEW abroad?
No. FREEVIEW is only available in the UK.
What if I move house?
You can take your box or iDTV with you, but will need to check the new postcode to be sure you can receive signals in your new location.
Why may I need a new aerial?
A new aerial may be required as some aerials are old and damaged, and in some parts of the country FREEVIEW signals use a different frequency or transmitter to the one you normally use for your analogue reception.
What is the cost of an aerial survey and who can carry them out?
Your local electrical retailer will be able to arrange a survey should your aerial need one. Please ask for a quotation. Some retailers offer a survey from around £30 and may refund the charge from the cost of installing a new aerial. A new aerial costs from £80. Alternatively you can contact your local Confederation of Aerial Industries (CAI) aerial fitter for advice at
www.cai.org.uk or see the Yellow pages for further details.
Can I watch FREEVIEW using a portable set-top aerial?
A small number of households may be able to use a set top aerial. This only applies if you live in a coverage area close to a transmitter, but reception would still be unreliable and so we strongly recommend that you use a roof or loft aerial for good reception.
Is the picture quality better with FREEVIEW?
You should have an improved picture in areas where there is poor quality analogue reception. In some areas of the country you will receive significantly improved Channel 5 reception. You can also get Widescreen broadcasts.
Why do I get 'blocking' on my digital pictures?
In most cases this will either be caused by a reception problem, such as too low a signal, or some kind of interference. In either case an aerial installer should be able to advise on how your reception might be improved. An aerial testing service may be offered by your retailer. If not, we suggest you contact a local aerial fitter who is a member of the Confederation of Aerial Industries or ask your retailer for help finding one.
Can an upgrade be done without a survey?
We recommend that you get your aerial surveyed.
What is length of time for a survey and upgrade to be done?
This is dependent on local demand but normally within a few days.