G
Griffin
Guest
I am livid with Sainsburys. What was a small effort to make my life easier has instead taken up two days of my life, half a dozen phone calls and still I haven't got all my shopping :angy:
On Sunday night I decided that I didn't fancy taking Georgia to Sainsburys in Swindon so thought I'd do my shopping online and have them deliver it for me. The only delivery slot available was 8-9pm on Monday. That suited me just fine, Mr GG would be home to unpack all the shopping leaving me to see to Georgia. Yesterday lunchtime Sainsburys phoned to say they had made a mistake and would it be convenient to deliver my shopping between 5 & 6pm? Not really but it'd have to do. It meant not bathing Georgia at her usual time and disrupting her whole bedtime routine (and boy does Georgia like sticking to it!). He said they'd give me a £10 e-voucher to use on my next shop as compensation.
I waited...............and waited a bit more................ 6pm came and went. I presumed they'd cocked up and that my shopping would arrive as planned between 8 & 9pm. It did not. At 9pm I phoned them yet again. They apologised profusely, gave me another £10 e-voucher and promised me that my shopping would be here between 10 & 11am. By this point we had no milk, eggs or bread left. I had nothing to feed the children for breakfast apart from fruit and yogurt and no bread with which to make sandwiches for their packed lunches today. Our local shop was now closed.
I gave the girls money to have a school dinner today (£1.80 x3) and waited for my shopping. At 11am it still wasn't here so I made yet another phone call and was told it'd be with me in twenty minutes, and was given yet another £10 e-voucher.
At 11.50am it arrived. Minus all the frozen items :angry: So I called Sainsburys yet again and they have promised to deliver the rest of my shopping sometime today. I do not hold out much hope, and tomorrow I'll have to take Georgia with me shopping after all.
I've told Sainsburys I do not want their e-vouchers, I want the money refunded back onto my Visa card instead as there is no way on earth I'll be using their delivery service again!
It should've been so simple
On Sunday night I decided that I didn't fancy taking Georgia to Sainsburys in Swindon so thought I'd do my shopping online and have them deliver it for me. The only delivery slot available was 8-9pm on Monday. That suited me just fine, Mr GG would be home to unpack all the shopping leaving me to see to Georgia. Yesterday lunchtime Sainsburys phoned to say they had made a mistake and would it be convenient to deliver my shopping between 5 & 6pm? Not really but it'd have to do. It meant not bathing Georgia at her usual time and disrupting her whole bedtime routine (and boy does Georgia like sticking to it!). He said they'd give me a £10 e-voucher to use on my next shop as compensation.
I waited...............and waited a bit more................ 6pm came and went. I presumed they'd cocked up and that my shopping would arrive as planned between 8 & 9pm. It did not. At 9pm I phoned them yet again. They apologised profusely, gave me another £10 e-voucher and promised me that my shopping would be here between 10 & 11am. By this point we had no milk, eggs or bread left. I had nothing to feed the children for breakfast apart from fruit and yogurt and no bread with which to make sandwiches for their packed lunches today. Our local shop was now closed.
I gave the girls money to have a school dinner today (£1.80 x3) and waited for my shopping. At 11am it still wasn't here so I made yet another phone call and was told it'd be with me in twenty minutes, and was given yet another £10 e-voucher.
At 11.50am it arrived. Minus all the frozen items :angry: So I called Sainsburys yet again and they have promised to deliver the rest of my shopping sometime today. I do not hold out much hope, and tomorrow I'll have to take Georgia with me shopping after all.
I've told Sainsburys I do not want their e-vouchers, I want the money refunded back onto my Visa card instead as there is no way on earth I'll be using their delivery service again!
It should've been so simple