The Times just catching up
One of the country’s biggest bookmakers is stepping up its efforts to root out professional gamblers by trialling handwriting recognition technology.
Paddy Power has developed a tool to scan betting slips and link the writing to a database of customer activity,
The Times has learnt.
Most professional gamblers have now been stopped from betting online because their gambling activity is easy to track and stop. However, bookmaking shops rely on staff to recognise punters who know how to beat the odds. To get around this, professional gamblers often travel to different shops every time they want to lay a bet.
Paddy Power’s technology could help shop workers by telling them to deny a bet if it comes from a punter with a pattern of successful bets. In testing, the system correctly identified the customer in 85 per cent of cases.
A company document seen by
The Times said: “The application uses a combination of feature extraction and machine learning to make calculated estimates on a slip’s handwriting. This application will also rely on known information such a shop geography and typical stake sizes.”
A spokesman for Paddy Power confirmed that the application was in development.
He said: “If it was ever to be deployed, it would be used to assist in identifying customers for risk management, responsible gambling and anti-money laundering purposes.”
The term “risk management” is a euphemism for stopping customers who win too much.
Paddy Power added that it complied with data protection laws in its use of customer information and that a privacy notice had recently been displayed in shops so that customers were aware that their data was being used by the bookmaker.
Last year
The Times revealed that the competition watchdog is investigating the terms and conditions used by internet bookmakers.
The move followed complaints that bookmakers were using the small print of contracts to deny promotions, alter odds on winning bets and place unfair restrictions on winning accounts.
Allegations have also emerged that the industry has been using money laundering rules to unfairly refuse payouts to winning accounts without applying the same checks to customers who lose.