I'm on a hot streak at the moment so toddled into my local Hove branch to make some selections. For the first at Newmarket, I chose Heliodor for a place but was told he was a N/R. He's just come third at 40/1! Presumably I have no redress.
Well done, dilysb. Not the same for me with my Billy Hills when the cashier lost my winning 25/1 shot some years back. I went back to claim my prize with all my slips, but they simply said I could've written it out at home, and that they 'couldn't find it'. You'll enjoy spending that even more now!