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Orange were brilliant when I had problems with my new mobile phone in November. It was hard enough to get hold of the phone as most places were out of stock and the Orange call centre told me they wouldn't get it in until January. I managed to pick up the one remaining model in stock in the Newbury shop and had was unable to transfer songs to the MP3 player. The shop in Newbury were perfectly happy to replace it but had no more models in stock so they personally telephoned every shop in the area to see if they had one and tracked down two handsets in Didcot, which they held for me for 2 days whilst I was waiting for the Orange call centre to get back to me with a 'replacement code' for the phone. It transpired it was a software problem for which I had to wait 3 weeks for Sony Ericcson to develop a software update that could be downloaded via their website. I had a lot of contact with Orange over trying to resolve the problem and they were nothing but helpful, even getting engineers to telephone me during the weekend in an attempt to get to the root of the problem. They really couldn't do enough for me, either on the phone or in the shops. So it's not a case of ringing them three times, having no problems and thinking they are the 'dog's danglies'.

As I said before, I have always found Orange's customer services to be excellent, they are up there with BA, Amazon and First Direct. Egg are pretty good too but I have had one or two small problems with them, on each occasion the problem was easily rectified though and the staff were very helpful.

<blockquote data-quote="Shadow Leader" data-source="post: 2073838" data-attributes="member: 65043">Orange were brilliant when I had problems with my new mobile phone in November.&nbsp; It was hard enough to get hold of the phone as most places were out of stock and the Orange call centre told me they wouldn&#039;t get it in until January.&nbsp; I managed to pick up the one remaining model in stock in the Newbury shop and had was unable to transfer songs to the MP3 player.&nbsp; The shop in Newbury were perfectly happy to replace it but had no more models in stock so they personally telephoned every shop in the area to see if they had one and tracked down two handsets in Didcot, which they held for me for 2 days whilst I was waiting for the Orange call centre to get back to me with a &#039;replacement code&#039; for the phone.&nbsp; It transpired it was a software problem for which I had to wait 3 weeks for Sony Ericcson to develop a software update that could be downloaded via their website.&nbsp; I had a lot of contact with Orange over trying to resolve the problem and they were nothing but helpful, even getting engineers to telephone me during the weekend in an attempt to get to the root of the problem.&nbsp; They really couldn&#039;t do enough for me, either on the phone or in the shops.&nbsp; So it&#039;s not a case of ringing them three times, having no problems and thinking they are the &#039;dog&#039;s danglies&#039;.As I said before, I have always found Orange&#039;s customer services to be excellent, they are up there with BA, Amazon and First Direct.&nbsp; Egg are pretty good too but I have had one or two small problems with them, on each occasion the problem was easily rectified though and the staff were very helpful.</blockquote>

[QUOTE="Shadow Leader, post: 2073838, member: 65043"] Orange were brilliant when I had problems with my new mobile phone in November. It was hard enough to get hold of the phone as most places were out of stock and the Orange call centre told me they wouldn't get it in until January. I managed to pick up the one remaining model in stock in the Newbury shop and had was unable to transfer songs to the MP3 player. The shop in Newbury were perfectly happy to replace it but had no more models in stock so they personally telephoned every shop in the area to see if they had one and tracked down two handsets in Didcot, which they held for me for 2 days whilst I was waiting for the Orange call centre to get back to me with a 'replacement code' for the phone. It transpired it was a software problem for which I had to wait 3 weeks for Sony Ericcson to develop a software update that could be downloaded via their website. I had a lot of contact with Orange over trying to resolve the problem and they were nothing but helpful, even getting engineers to telephone me during the weekend in an attempt to get to the root of the problem. They really couldn't do enough for me, either on the phone or in the shops. So it's not a case of ringing them three times, having no problems and thinking they are the 'dog's danglies'. As I said before, I have always found Orange's customer services to be excellent, they are up there with BA, Amazon and First Direct. Egg are pretty good too but I have had one or two small problems with them, on each occasion the problem was easily rectified though and the staff were very helpful. [/QUOTE]

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