We have Orange out here in Australia, and I had a mobile phone with them for about 4 years. The only issue I had with them was they had no SIM card, you used their phone, worked off a plan, and you ended up with a phone at the end of the contract that could not be transferred to another carrier etc.
Because I wanted to own my mobile outright, and have the SIM card so I could carry the same number over if I got a new phone, I switched to Vodafone.
Best investment I have ever made, I can now work off of $30 credits every 6 weeks, and no monthly payment plan either.
As for bad customer service, Kathy I know how you feel. I had a situation in December where Citibank would not offer me a credit card. When I called their call centre they didn't want to know me. Eventually I rang Virgin, whom from day one have been nothing more than positive and customer service driven. You get call them, issues sorted out in 5 minutes. I got my card in less than 5 days. Richard Branson should be proud of his little Virgin Empire, they stand above the rest, from music stores, finance companies and airlines. When I fly internally, I only fly Virgin. The last time I was with QANTAS they forgot about my dinner, or greeted on the flight. Virgin, every time the stewards smile, greet you by your name and take you to your seat (which is leather, compared to QANTAS' lovely material seat :angry: ).
