From Betfair:
We have identified a few issues that are affecting some customers since the upgrade on Wednesday 6th December. We would like apologise for any inconvenience caused and reassure customers that we are working to resolve these issues as quickly as possible. Details are below:
Unable to See My Account
Some customers have reported being unable to view the My Account section of the Betfair site. Our downloadable guide
http://content.betfair.com/images/en_GB/Be...ALARM_GUIDE.pdf should help fix this problem.
If you are using Norton please try the following link;
http://content.betfair.com/images/en_GB/homepage/NORTON.doc
If you have website-specific Toolbars selected, such as Google or Yahoo, this could be stopping the loading of this window. Please disable the Toolbar and then try loading 'My Account' again. If you are using Internet Explorer or Mozilla firefox you can do this by following the directions below:
* Go to 'View'
* Go to 'Toolbars'
* Un-tick the Toolbars which are not required (Google, Yahoo etc.)
If you are still unable to load the 'My Account' section of the website please can you advise our Helpdesk (number below) of the following information:
* Browser type?
* Browser version?
* Pop Up Blocker - Yes/No?
* If 'Yes' ? which one?
* Firewall - Yes/No?
If 'Yes' ? which one?
By adding
http://sports.betfair.com ,
http://forum.betfair.com/ ,
http://extras.betfair.com/ to your trusted sites you should be able to view the My Account option. You can do this by following the directions below:
* Go to 'Tools'
* Select 'Internet options'
* Click on the 'Security' tab
* Highlight 'Trusted site' (green circle with a tick through)
* Select the option 'Sites
* From here add in
http://sports.betfair.com ,
http://forum.betfair.com/ ,
http://extras.betfair.com/ and then apply the changes.
* For these to take effect you will need to refresh your browser by pressing the refresh button in your browser or F5 on your keyboard.
Problems Logging In or Navigating Around
Some customers have reported problems logging in to the Betfair site. They also cannot move away from the
www.Betfair.com URL to the 'Sports' site or others and their balance shows as zero. This problem can be fixed by customers visiting (typing in) the
http://sports.betfair.com directly or hitting the green 'Enter' button on the homepage. We are working on a remedy for this problem as a matter of urgency. We apologise for any inconvenience this may have caused and thank you for your patience.
Re-direction when user tries to log in
For full, illustrated details on how to resolve this issue please download this document
http://content.betfair.com/images/en_GB/Be...tor_problem.pdf
Pop Up Blockers
Some customers are having problems with pop up blockers when trying to access the Poker, Games and Casino sites from the integrated homepage. This can be solved by disabling such applications for Betfair sites.
Forum Issues
We are aware that certain users have recently been receiving an intermittent error message when trying to post in the forum, stating that their posting privileges have been revoked or that they are in a read-only forum, when this is not actually the case. Please try the following troubleshooting which should rectify the problem. If after following this procedure you are still experiencing forum access problems, please contact us at
info@betfair.com
1. Open Internet Explorer.
2. Click Tools and then Internet Options. The Internet Options popup window displays.
3. Please delete your Temporary Internet Files from this window.
4. Click Settings in Temporary Internet Files. This will bring up another popup window. Ensure this is set to 'Check for newer versions of the stored pages' on 'Every time you visit the page'. Additionally, make sure that your amount of disk space to use is set to about 500 -600 MB.
5. Click View Files in the Settings box.
6. Select all files (press Ctrl +A to do this quickly) and press Delete (or CTRL+D). This will delete all files, including your cookies.
7. Close the Settings box by clicking OK.
8. Clear your History.
9. Click OK to close the popup window, and then go to
http://www.betfair.com
If you are experiencing any consistent problems please contact the helpdesk.
We would like to apologise for any inconvenience these may cause and would like to assure you that we are working to resolve them all at the earliest possible opportunity.
If you are experiencing any consistent problems please contact the helpdesk.
Betfair Mobile
We are pleased to report that the Betfair Mobile service has now been fixed. We apologise for any inconvenience customers have experienced while this matter was being resolved.
Betfair Lite
Betfair Lite is now available, and will be accessible from any web-enabled device such as mobile phone, PDA, laptop or PC. So if you can?t download the Betfair Mobile application to your phone, Betfair lite will be an alternative way to access Betfair while away from your computer.