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I spoke with a man last week who was facing legal action unless he paid £366 to ntl. The £366 was from telephone calls to premium rate numbers.

He ordered a telephone line in May and was due for installation on 31st May. When the engineer arrived he could not install the line as there was no ntl feed into this man's property. The engineer explained that construction work would need to be carried out and no telephone line was installed.

The engineer informed his department who left a clear note on the account stating that no telephone had been installed and that construction work was needed.

The telephone line was showing as "CONNECTED" on our system when I checked it and reading through the previous notes on the account every single person he had spoken to had left a note suggesting that they did not believe the man - "MAN SAYS NO PHONE BUT SYSTEM SHOWS PHONE MAN NEEDS TO PAY OR HE'LL BE CUT OFF" etc.

I credited the account bringing the balance to zero.

It's not easy working for a company that employs people who hate their customers.

Ironic how this thread is sort of turning into the opposite of the title.

<blockquote data-quote="Phil Waters" data-source="post: 2085793">I spoke with a man last week who was facing legal action unless he paid £366 to ntl. The £366 was from telephone calls to premium rate numbers.He ordered a telephone line in May and was due for installation on 31st May. When the engineer arrived he could not install the line as there was no ntl feed into this man&#039;s property. The engineer explained that construction work would need to be carried out and no telephone line was installed.The engineer informed his department who left a clear note on the account stating that no telephone had been installed and that construction work was needed.The telephone line was showing as &quot;CONNECTED&quot; on our system when I checked it and reading through the previous notes on the account every single person he had spoken to had left a note suggesting that they did not believe the man - &quot;MAN SAYS NO PHONE BUT SYSTEM SHOWS PHONE MAN NEEDS TO PAY OR HE&#039;LL BE CUT OFF&quot; etc.I credited the account bringing the balance to zero.It&#039;s not easy working for a company that employs people who hate their customers.Ironic how this thread is sort of turning into the opposite of the title.</blockquote>

[QUOTE="Phil Waters, post: 2085793"] I spoke with a man last week who was facing legal action unless he paid £366 to ntl. The £366 was from telephone calls to premium rate numbers. He ordered a telephone line in May and was due for installation on 31st May. When the engineer arrived he could not install the line as there was no ntl feed into this man's property. The engineer explained that construction work would need to be carried out and no telephone line was installed. The engineer informed his department who left a clear note on the account stating that no telephone had been installed and that construction work was needed. The telephone line was showing as "CONNECTED" on our system when I checked it and reading through the previous notes on the account every single person he had spoken to had left a note suggesting that they did not believe the man - "MAN SAYS NO PHONE BUT SYSTEM SHOWS PHONE MAN NEEDS TO PAY OR HE'LL BE CUT OFF" etc. I credited the account bringing the balance to zero. It's not easy working for a company that employs people who hate their customers. Ironic how this thread is sort of turning into the opposite of the title. [/QUOTE]

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