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:lol: Yes it would appear to be a 2 way process really, I hadn't really considered it, but I'm sure you're right. Faceless, bureaucratic, a non phone answering service, combined with people of limited motivation and 'focus' are a quite potent combination more than capable of making peoples lifes a misery. At least we can invoke consumer soverignty, but ultimately I suppose some call centre staff will reap what they sow, and can't necessarily complain with a sense of self righteousness victimisation that they occasionally do

[QUOTE="Warbler, post: 2085798, member: 65228"] :lol: Yes it would appear to be a 2 way process really, I hadn't really considered it, but I'm sure you're right. Faceless, bureaucratic, a non phone answering service, combined with people of limited motivation and 'focus' are a quite potent combination more than capable of making peoples lifes a misery. At least we can invoke consumer soverignty, but ultimately I suppose some call centre staff will reap what they sow, and can't necessarily complain with a sense of self righteousness victimisation that they occasionally do [/QUOTE]

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