Problesm with Google Earth - Help!!!!

W

Warbler

At the Start
Joined
Jun 6, 2005
Messages
8,493
One of my favourite toys and hitherto least problematic pieces of soft ware seems to be playing up on me.

Clickign the icon that used to just take me in, has stopped working. Instead I get;

"Windows is searching for googleearth.exe. To locate this file click 'Browse'"

An animated torch appears and about 10 secs alter it says

"The disk in drive c is not formated do you want to format it"

If I press yes I get one of those boxes that measn nothing to anyone other than an IT personage

Format - Presario
Capacity 143 GB
File system NTFS
Allocation unit size 4096
Voulme label Presario

I appear to have 2 format options

Quick format and Enable compression.

It doesn't seem to matter which one I click, or even clicking nothing, as I have to press "start" or "close"

The next thing that pops up sounds ominous

"Warning formating will erase all data on this disk. To format the disk click ok to quit cancel"

At this point I bottled out. I just want my Google Earth back. How do I get it, I half tried downloading it again, but this hasn't worked as I down loaded 'pro' which is subscription. Have they blocked it and taken to charging now?
 
Heh, only Windows could ask you if you want to format your system drive because it can't find a program :p

Go into My Computer, then your C Drive, then Program Files, look for Google or Google Earth and see if you can find the program in there.
 
Doesn't appear to be there. What next?

I ttried reloading it but that failed. Perhaps I need to uninstall it to reload it, or perhaps I tried uploading the wrong version as I know you have to buy a licenmce for 'pro' but there's a free version somewhere out in cyber space.
 
Found it, but to no avail. All it does is route me the same way. What would happen if I reset the date?
 
Tried it. It failed

"Google updater has detected that your computers background intelligence transfer service did not start properly"

Clear as mud.......
I tried following some of the help options and everything apperars to be in order, but alas I still can't use it.
 
Did you try removing the google earth program (Control Panel Add\remove programs) before downloading it again? It could be that some file the software needs is in a corrupted sector on the disk.
 
There appears to be something called updater which needs downloading to get Google Earth, it appears as an icon on my desktop, but could well be where the fault lies. I'll try Gareths line first and if that fails you sugest uninstalling both updater and google earth, and then try starting again as if I never had it in the first place.
 
Don't seem to be able to uninstall it either. I can only uninstall updaterwith specialist software, and google earth appears to be 'initialising' when told to uninstall, which basically seems to mean nothing as it just sits there for about 20 minutes doing nothing.
 
That was my best shot. The inability to uninstall or find a program you can see on disk might indicate a registry problem (or it might not). I wouldn't have a clue what to do from there - maybe manually deleting all associated files? I think there is a repair registry utility on the machine but haven't used it or seen it.

Has any other software stopped working?
 
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The problem appears to be with this so called Background Intelligence Transfer System - (what ever one of those is?) It says 'service stopped' and if I try to recover it manually or automatically it says there's a local problem and advisers me to "review the system event log" where ever that is, or even if I find it, what do I review it for, and how?. I can "specifiy start parameters" too. Why can't people who write these bloody help programmes put them in English that is accesible to the 99% of users who haven't got a bloody clue what they're doing. It throws up error code 2147024873 - so what? Sounds more like a Chinese spammer. What am I supposed to do with that prison number?
 
How to View Event Logs
To open Event Viewer, follow these steps:
1. Click Start, and then click Control Panel. Click Performance and Maintenance, then click Administrative Tools, and then double-click Computer Management. Or, open the MMC containing the Event Viewer snap-in.
2. In the console tree, click Event Viewer.

The Application, Security, and System logs are displayed in the Event Viewer window.
 
Right, I can do that, but I'm damned if I know what I'm looking at, and again its written in computer speak.
 
Open up the error section, try starting the BITS service again, and see if anything is written to the log. (Sorry I can't be more specific, but I'm on a Mac).
 
It's all gobbly de gook I'm afraid.

There's and info bar

product Google Earth - configuration failed
source - Msilnstaller
category - none
event ID - 11729

The next one down is a warning category

detection of product {1E04F83B-2AB9-4301-9EF7-E86307F79C72} feature google_earth_files failed during request for component {022C0486-5701-4DA6-8F19-6500A180DD87}

I still think thsi updater might be the root of all evil but can't find it yet
 
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