Update Re Solicitor Complaint

L

Lee Chater

At the Start
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Oct 11, 2005
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366
My original thread has been swept over the cliff with the other dead threads so;

After following the Solicitors complaints procedure which ended with a meeting of the senior partner and another partner, I have been offered an ex gratia payment of £ 700, this is on top of a final invoice for £ 176 for which I requested justification and finally accepted as non applicable and should not have been sent !!

Just wanted to show that it is worth complaining if you think it justified.

Deal or no deal ? DEAL
 
Good for you, Lee.

I once complained about a Thomson's holiday. Their first reply was to offer me a £20 voucher.

To cut a long story - which ultimately involved ACAS - short, I eventually got £1600 out of the b@stards.

I've never travelled with them since.
 
Well done, Lee. A great result for you.

I recently had a running with a solicitor who was winding up my Mum's estate. I had reason to complain to the Solicitor in charge of the whole practice who immediately appointed a new solicitor to the case at a different office. The original solicitor soon left the practice but I am assured my serious complaint against him had nothing to do with his decision! :blink: The new solicitor was absolutely charming and extremely efficient. He was quite embarrassed at all the additional stress I had to endure at a difficult time. He restored my faith in solicitors, well, for the short term anyway.

To cut a long story short, I also had a result on the bill too so it is always worth, if you feel your complaint is justifiable, to make a stand against solicitors. I have had to do it on four seperate occassions, and I am sure I will have to do it again.
 
The Senior partner was a very charming man who was at one time a District Judge and I invited him to temporarily to sit again and view my complaint objectively, I think he has.
It saves me from taking the matter further to the Complaints board where a panel look at the case but, the majority of the panel are ex sols so...

I have been through a protracted bitter divorce and represented myself through the first three hearings.
The judge at the first hearing was a pompous prig who took the opportunity to remind me of the adage that; ' a self representing Solicitors client was a fool ' and advised me to instruct a Solicitor.
I told him that I was a builder and that if he were to build an extension that I wouldn't judge it until it was finished, he just nodded.

He presided at the next hearing where I pointed out a serious mistake that my ex wifes Solicitor had made with some financial disclosures, the look of embarrassment on the Sol's face was priceless.

I got a different Judge for the third hearing who was no more that 5 ft 3 " but his ego more than made up for it...a little man who was king of his courtroom.
 
As if further proof were needed that you should stick to your guns, a mate of mine (who coincidentally and totally irrelevantly had a winner at Plumpton today) booked four first class flights to Barbados on BA. At the airport he was taken aside to be told that he had a problem. There were only three first class seats available and one of his party would have to travel in club class. He pointed out that it wasn't him who had the problem but rather it was BA. As any gentleman would, he chose to travel in the club class seat with his wife and the other couple up front.

In the correspondence that ensued he received with the letter of apology from BA a cheque for £250 to compensate him for his trouble. He sent the cheque back suggesting that BA probably needed it more than him and letting them know that he considred it not only inadequate but also verging on the insulting.

He received a further letter of apology, this one quite grovelling, and as a "goodwill gesture" two first class tickets to anywhere in the world to be used during the ensuing twelve months. This time he accepted the BA offer.
 
Don't blame him, the £250 was no more than a token gesture and nowhere near the price of the ticket, they redeemed themselves though.
 
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