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Desert Orchid

Desert Orchid

Senior Jockey
Joined
Aug 2, 2005
Messages
25,635
Has anyone tried to withdraw money from 888?

I tried yesterday. Hopeless. While they keep saying 'congratulations on your winnings' they do everything in their goddam power to ensure that you cannot withdraw the money.

Just wondering if anyone else has any experience of any bookie requesting:

a. passport number
b. driving licence number
c. a photo of your bank card????????????????????????

NB - thread title should read 888, can a mod edit it, please?
 
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Hey DO,

Although not 888 I had to provide via PDF my passport & Identity No.(NIE) & fiscal No. to open accounts here in Spain with Betfair & 365, but then again we have to pay the Govt 20% of our winnings over €2,500 :(

So not sure my post is really relevant, but I will guess some of you are not aware about the 20% TAX we have here on any winnings, lottery etc etc. so if anything, some will learn something new today & not posted for yonks... :)
 
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Thanks for the reply, Anadin. I'll keep that in mind when I finally move to Spain.

It doesn't really bother me that bookies ask for ID verification etc but surely it would make more sense to do so when the account is being opened. They [claim they] want to promote responsible gambling yet it would seem they are happy to let people open accounts but only do security checks when the customer then tries to withdraw money.

I must have 15 online accounts and have never been asked for in-depth security when withdrawing. Until yesterday.
 
188

Yes, I’ve had the request numerous times, including 888.

Agree with your sentiments regarding them only asking when you attempt to withdrawal.

Comes across as a ploy to keep your cash in their account until you’ve give it them back.
 
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888 withdrew my Premium Player status (this was a free bet giveaway) citing irregularities on my account. When I questioned this they refused to explain and I withdrew my full balance. They requested various forms of identification but handed over the funds eventually. They're far from the worst (netbet get that prize). Agree it would be more satisfactory if identification was required when depositing but that wouldn't work as has been explained elsewhere. If a guy watching racing on a weekend sees a bookie ad with a good offer for new accounts he'll ring up and deposit his £20. If asked for ID he probably wouldn't bother


Sent from my iPhone using Tapatalk
 
netbet asked me for passport ,bank card , etc , to receive a free bet , told em to **** off
 
What I don't understand is that when I opened the account and deposited money to begin with I will have registered a card with them. I don't understand why they now want a photo of the card.

I'm not ashamed to say I do not know how to load pictures on to my laptop anyway.
 
teletext page 888 is/was the page problem punters could access information re helplines/ gamblers anonymous etc.
Surely a bookie named 888 was set up mainly for problem punters only (who lost anyway ) so paying out winnings would not have been their agenda to begin with.
Frankly I am amazed they could register the name 888.com given the page 888 connection.
 
edgt said:
teletext page 888 is/was the page problem punters could access information re helplines/ gamblers anonymous etc.
Surely a bookie named 888 was set up mainly for problem punters only (who lost anyway ) so paying out winnings would not have been their agenda to begin with.
Frankly I am amazed they could register the name 888.com given the page 888 connection.
Click to expand...

I had no idea.
 
ozgood said:
netbet asked me for passport ,bank card , etc , to receive a free bet , told em to **** off
Click to expand...

And that is the reason they don't ask for ID when you open an account ;)

Desert Orchid said:
What I don't understand is that when I opened the account and deposited money to begin with I will have registered a card with them. I don't understand why they now want a photo of the card.

I'm not ashamed to say I do not know how to load pictures on to my laptop anyway.
Click to expand...

Its basic KYC, their license states they have to do this before any withdrawal can be processed. 888 are based outside the UK, so don't have access to the electronic checks a UK based bookie does, so have to rely on paper based checks. I will guarantee everyone you have withdrawn from have done the KYC process though, just maybe not in this way.

The photo of the card used is for fraud and anti money laundering laws, the photo ID and address verification is KYC (know your customer).

I would stay away from 888 anyway, they aren't the best bookie to use :(
 
Thanks for the explanation, dvds2000.

It isn't an account I've used very often and up until now I don't think I've withdrawn anything from the account. I've just let it build up but the last two or three times I've gone to take a price via oddschecker it's been cut and I decided there was not much point in having that money lying there.

At least they don't seem to take money just for having the account but not using it, like some bookies.

I still would have no idea how to upload a photo to my laptop so I'm hoping a discussion with their people can find a satisfactory solution. I'll be closing the account once I've made the withdrawal.
 
just to expand a little, as it was late last night.

KYC has to be performed on all customers. Different companies apply it differently, but it HAS to be done prior to any withdrawal. This is for money laundering purposes too.

UK Bookies/Casinos can use experian, equifax etc to do a soft search (doesn't affect your credit rating) to verify you. They check the electoral roll, and if you use say a HSBC debit or credit card, and they see an account listed for HSBC then that will satisfy KYC. If you aren't on the ER or the card doesn't match an account on your file then they should still ask for documents.

Firms who don't have access to the credit checking system MUST ask for documents to complete KYC.

There is also an enhanced KYC that companies have to do once your net withdrawals hit a certain level. The level is usually around £2k, but it can vary. For this some companies will ask for ID regardless of any credit checks.

This is a UKGC requirement, has nothing to do with the company, but if they don't do it they would lose their license.

Personally I think it should be made clear at point of registration that ID will be required, not everyone has a passport or DL, and although it can be got round, it tends to be quite difficult, especially with companies outside the UK who don't understand we don't have a national ID card (as an example).

Regarding the ID upload to your laptop, if its android try plugging it in using a USB cable, if it says open to view files, navigate to DCIM, and you should be able to view them on your laptop and just drag and drop them over. Blank out the middle 6 digits of your card number too.
 
dvds2000 said:
Regarding the ID upload to your laptop, if its android try plugging it in using a USB cable, if it says open to view files, navigate to DCIM, and you should be able to view them on your laptop and just drag and drop them over. Blank out the middle 6 digits of your card number too.
Click to expand...

The phone I use was a hand-me-down from my wife when she changed hers. I don't think there are any cables for connecting it to anything. I don't think she knows how to upload photos from her phone either. It isn't something we do as we're both fiercely private about stuff like that.
 
Lol Grassy...your charger for your phone has a USB connection on the end you plug into the wall ....you just pull it out and plug into your computer.




I31vspRFCgFL._SX425_.jpg
 
edgt said:
teletext page 888 is/was the page problem punters could access information re helplines/ gamblers anonymous etc.
Surely a bookie named 888 was set up mainly for problem punters only (who lost anyway ) so paying out winnings would not have been their agenda to begin with.
Frankly I am amazed they could register the name 888.com given the page 888 connection.
Click to expand...

8 is the Chinese lucky number, and 888 is luckier still

https://en.wikipedia.org/wiki/Chinese_Numerology
 
Yesterday, at Dublin airport, I heard a call for Ryanair flight FR666 to Birmingham. You'd have thought that one was a prime candidate for cancellation.
 
There has been a spate of email going back and forth with 888. They are absolutely hopeless. They do not listen and their replies just keep repeating the same shite: we need copies of this, that and t'other (not their words, I don't imagine the idiom is within their vocabulary).

When I first tried to withdraw the balance, they asked me for my passport or driving licence number. I duly supplied the latter. They're not happy with this. Now they want a photo or photocopy of the actual document. If that's what they need, why didn't they just say so in the first place. What was the point of asking me for the number? They seem unable to answer the questions.

They're now saying they have lifted the restrictions on my account to enable me to withdraw the balance but they still need the documents. So I can't actually withdraw the money anyway? What's the point of lifting the restrictions then??

They do not seem to allow for someone of my age being a technophobe or, more accurately perhaps, a total technodummy.

It's a major problem with every company these days. I deal with all my elderly mother-in-law's business. You wouldn't believe the number of companies that expect her to have a computer, mobile phone, printer, photocopier, internet access etc. She's probably losing hundreds, if not thousands, of pounds per year because of her age and the refusal of companies to allow cheaper facilities to elderly people.

Fuckin arseholes the lot of them.

Oh, and in last night's email they said they could not deal with my issues by telephone, that everything had to be resolved by email. (I had asked to be put in touch with a UK-based customer services manager in order to discuss matters in more detail. On the one occasion I got through on the phone, the person at the other end clearly didn't understand me and I struggled to understand them. It got to the point where they just kept repeating the mantra: "once we are in receipt of your documents you will be able to withdraw your money. Congratulations on your winnings.")

Congratulations my arse.
 
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Cheers, simmo. I looked online for someone high in the company I might be able to contact, to no avail.

I've emailed him and will let you know how it went.

Much appreciated.
 
Desert Orchid said:
There has been a spate of email going back and forth with 888. They are absolutely hopeless. They do not listen and their replies just keep repeating the same shite: we need copies of this, that and t'other (not their words, I don't imagine the idiom is within their vocabulary).

When I first tried to withdraw the balance, they asked me for my passport or driving licence number. I duly supplied the latter. They're not happy with this. Now they want a photo or photocopy of the actual document. If that's what they need, why didn't they just say so in the first place. What was the point of asking me for the number? They seem unable to answer the questions.

They're now saying they have lifted the restrictions on my account to enable me to withdraw the balance but they still need the documents. So I can't actually withdraw the money anyway? What's the point of lifting the restrictions then??

They do not seem to allow for someone of my age being a technophobe or, more accurately perhaps, a total technodummy.

It's a major problem with every company these days. I deal with all my elderly mother-in-law's business. You wouldn't believe the number of companies that expect her to have a computer, mobile phone, printer, photocopier, internet access etc. She's probably losing hundreds, if not thousands, of pounds per year because of her age and the refusal of companies to allow cheaper facilities to elderly people.

Fuckin arseholes the lot of them.

Oh, and in last night's email they said they could not deal with my issues by telephone, that everything had to be resolved by email. (I had asked to be put in touch with a UK-based customer services manager in order to discuss matters in more detail. On the one occasion I got through on the phone, the person at the other end clearly didn't understand me and I struggled to understand them. It got to the point where they just kept repeating the mantra: "once we are in receipt of your documents you will be able to withdraw your money. Congratulations on your winnings.")

Congratulations my arse.
Click to expand...

Are they asking for them to be uploaded or emailed?
Do you have facebook messenger? You could send the docs to me through that and I'll send them back to you via email which you can forward over to them if thats any help?
 
Thanks for the offer, dvds, but surely if I could send them to you I could send them to 888?

I've tried to explain to them that I'm not in a position to get the copies on to my computer (to no avail). I don't have the technical wherewithal for it.
 
Desert Orchid said:
Cheers, simmo. I looked online for someone high in the company I might be able to contact, to no avail.

I've emailed him and will let you know how it went.

Much appreciated.
Click to expand...

I've had an email entitled 'Approved Withdrawal Confirmation" but the content is ambiguous regarding whether the process is complete. I've asked for clarification.
 
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