Originally posted by Griffin@Jul 2 2007, 08:17 PM
I'm with Swiftcover and so far they've been excellent. I've got glass cover on my policy and when I had a broken window they sent RAC out to my house to replace it on the driveway. A very stupid woman crashed her Frontera into my poor innocent car in a car park last week :angy: The bullbars scraped and dented most of one side of my car, from just above the rear wheel arch to part way across the drivers door :angy: She left a note with her details under the wipers, admitted full responsibilty and since I contacted Swiftcover they've been really helpful. I've had no trouble at all with them.
I retract my comment that I'd had no trouble with them :angy:
Took my car to the garage they appointed on Monday last week. In it's place I was given a hire car, a brand new Chrysler Grand Voyager 2.8 Executive CRD nonetheless
I was in love :wub:
I spent a very happy week driving Bruce, as he became to be known as, and was rather sad to receive a call on Tuesday informing me that I could go to Swindon to collect my now fixed car. I went along yesterday morning and was puzzled to find the drivers seal belt didn't work shrug:: Obviously I couldn't drive it away in that state. The garage claimed the damage wasn't caused by them, it must've been wear and tear. I pointed out that was a heck of a lot of wear and tear in a week as it'd been fine when I left it. Still the arrogant piggy eyed feckwit refused to budge and was effectively holding my car to ransom! I went back outside to Bruce and all four junior Griffins who were waiting very patiently and spent the next 35 fecking minutes on my mobile to my insurance company. They eventually advised me to drive the hire car home and that they'd call me back in the afternoon.
By 4pm I was even more livid as I knew the insurance for the hire car expired at midnight (it was provided by the other parties insurance and as the repairs had been done they refused to let me use the car any longer) so I called them again. Still nothing. Mr GG called them when he came in from work, still nothing but they promised to call us in the morning.
Yet more wafflybollox from my insurance company this morning, they didn't call me, I chased them at 12 noon. 4 phonecalls in 24 hours and still they'd done nothing to rectify the situation. They then claimed that as the damage didn't relate to the accident it was nothing to do with them and I should take the matter up with the garage.
So I had a very enlightening chat with a man from the Financial Services Authority
After agreeing that my contract was with insurance company and my vehicle was there responsibility whilst it was at their appointed garage, he supplied me with all the contact details of the company director
Within minutes of emailing him, where I just happened to also mention the fact the FSA had told me my rights, he replied
I've now had two emails from their directors and one of the directors secretarys called me this evening to say that they'll be instructing the garage to fix my car and if it cannot be returned to me tomorrow they'll be sending me another hire car
Bruce left us this afternoon but I hope he can come back for a few more days :wub: