Desert Orchid
Senior Jockey
- Joined
- Aug 2, 2005
- Messages
- 27,895
This time it's to do with online holiday booking processes.
Our surname has an apostrophe, being of Irish origin, but for some reason online holiday booking processes can't seem to handle the apostrophe.
Time and again we have to come out of the process and start again without the apostrophe and even then it doesn't always work either because the next letter either is or isn't capitalised.
Phone the company help desk and they say 'it's gone through at our end so try again', instead of just processing it for us.
They really don't want to help at all.
As someone close to the family insists, if our name was Muslim or Jewish and had accents etc on them there would be no issue otherwise the company would leave itself open to accusations of racism.
Somehow it doesn't seem to apply to our institutionally anti-Irish little country.
Our surname has an apostrophe, being of Irish origin, but for some reason online holiday booking processes can't seem to handle the apostrophe.
Time and again we have to come out of the process and start again without the apostrophe and even then it doesn't always work either because the next letter either is or isn't capitalised.
Phone the company help desk and they say 'it's gone through at our end so try again', instead of just processing it for us.
They really don't want to help at all.
As someone close to the family insists, if our name was Muslim or Jewish and had accents etc on them there would be no issue otherwise the company would leave itself open to accusations of racism.
Somehow it doesn't seem to apply to our institutionally anti-Irish little country.