Simon
At the Start
- Joined
- Dec 17, 2007
- Messages
- 1,314
bet365 occasionally do an offer where you bet £50 pre-match and then £50 in play and if your in play bet loses they refund the stake. I have been doing this offer for a couple of years and they had it on last Tuesday on the Wolfsburg vs Utd game. I did the offer as usual, put my in play bet on, 3-2 Utd, which lost. I looked in the account last night and the stake hadn't been refunded, so I went on alive chat with one of their advisors who told me I wasn't eligible for the offer any longer. I checked my inbox on the Bet365 app and they hadn't left a message in there telling me this. The advisor then claimed they had sent me an email on the 6th November, so I checked my email inbox and had received no such message, including in the spam inbox. I told the advisor this and he then disconnected the chat.
What can I do here? I'm not having Bet365 withdraw an offer without telling me and wait until I lose £50 to find out. That's not on, surely?
What can I do here? I'm not having Bet365 withdraw an offer without telling me and wait until I lose £50 to find out. That's not on, surely?