I'm very pleased for Lingfield, Grey. For several years, it had disinterested managers whose negative attitudes eventually wore down the permanent staff, even wiping the smile off us less-stressed raceday casuals as we watched flowerbeds die and get riddled with weeds, toilets fail to work meeting after meeting, and appalling ineptitude in handling hospitality clients. Paul Shrimpton has not been in his post very long, but has stopped all that and greets staff, the public, sponsors, the lot - every race meeting, always smiling, upbeat and proactive. The flowerbeds and the overall grooming of the course is now a delight to see, and everyone gets the sense of being more of a team. The hotel guests I've spoken with have all been very pleased with the service, the food, and the rooms.
I'd also like to use your topic to flag up another well-deserved award - this one as an Investor in People Award to NH course Plumpton. Again, another course with a very engaged, charming, and proactive manager in Claire Sheppard, and a cheerful, approachable Clerk of the Course in Mark Cornford. Needless to say, none of us can wait to see CUE CARD next meeting! :lol: