Kotkijet, at the end of last month, I withdrew 200 quid from a cashpoint at 5.45 am. The cash machine only gave me £180. Today I received a letter from the bank telling me that they contacted Natwest (the cash machine owner) who told them there was no discrepancy so nowt can be done to get my cash back. 10 year I have been with HSBC and have ran my account entirely within the rules and then they do this. It gets right on my wick.