You'll be half amused I hope Mrs Turner to learn I've just had row with my local branch. I wanted 20 Silk Cut 100's and was given 20 normal. No problem, on discovering my error in not checking (it was shoveled into a bag) what I recieved when leaving their store, but strictly speaking it was a verabl contract we'd entered into, and should have precipitated a normal exchange.
Suffice to say I returned (admittedly I shouldn't have smoked the entire pack, and presented with an empty
)
No, alright I didn't.
I tried to facilitate a simple exchange (retail price the same). I was told the law demanded I produce a reciept. I duly challenged the member of staff regarding the law, who called her colleague over to confirm, that a reciept was necessary. I sought clarification.
"Are you telling me that a reciept is legal prove of purchase?"
"Yes" , they both told me
At this point some silly kid popped in, and told me it was too "Cos My Mam ses". I could have swiped him, but it only served to reinforce the issue with them.
I told them, it wasn't, and proceeded to ask for names, before they called the Manager out the most self righteousness you wouldn't believe. I think they might expected me to back down at that point? After all it was their Manager. She duly swaggered out;
That exchange was interesting.
I proceeded to quote the Sales of Goods Act, admittedly 1979, but I believe the bit I was invoking is correct? Suffice to say, I'll cut it short; failure to produce a receipt does not prejudice your statutory rights, and receipt is only legal prove of a till transaction with a retailer, for a said item, at said time, for a said amount. It's not prove of purchase.
Ardross, if I'm wrong tell me otherwise?
I'll spare you the full details and stupid excuses she gave me. She did however tell me "I think there's something in the law that says that, but it's our policy..."
"Your policy is above the law?"
Oh I'll spare you all, she went rambling on about stock loss, which I knew and proved was crap, and asked her to state that a till receipt was legally binding prove of purchase? She refused, and duly exchanged.
Was I morally right to make a stand? and was I legally right?