The Downtime And Slow Connection

MarkEE

At the Start
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May 2, 2003
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Wales
I know more about this than most as I use the same host as Col for two other sites, one with an active forum like this. The recent downtime since they changed servers has been pretty frustrating. When you pay for a service you expect to get that service. No-one minds the odd period of downtime but in thew past week it has been ridiculous.

In case any of you were wondering, that's why this forum has been intermittent!
 
I suffer more downtime on this forum, than all the others I use put together. It's a complete joke, and appalling level of service, and I know what I'd have done along time ago if I were Col or Jamie as, as has been alluded to, this is not a new problem
 
We decided on a 'pro-boards' hosted forum, we dont have the downtime problems this server has, but the ads are a pain.
 
Originally posted by Warbler@Oct 28 2007, 11:38 AM
I suffer more downtime on this forum, than all the others I use put together. It's a complete joke, and appalling level of service, and I know what I'd have done along time ago if I were Col or Jamie as, as has been alluded to, this is not a new problem
Apart from the past week there has been very little downtime in the past couple of years that i am aware of. Can you give me some idea of when you are suffering and what errors you get?
 
There is apparently a serious problem with the web currently, centred on the outing of a very large parcel of bandwith in California - but every part of the www is suffering outages. Whether this has anything to do with the fires, I don't know.

This is part of a fairly long and detailed explanation from one of the webmasters on another list I belong to which has worldwide membership:

<<
When something happens to the net, the protocols compensate. They
route traffic around the damage, but re-routing loads circuits in
areas that were not damaged themselves, so it slows them in turn.
Usually not in a noticeable way, but they do slow slightly. If a lot
of re-routing is going on, those alternate paths will slow very
noticeably.

Another illusion is that the internet is spread evenly around the
world. It is not. All of these people and computers talking "to each
other" are really talking through a chain of intermediaries and that
requires a spaghetti bowl of connections. A few really big pasta bowls
service almost every connection from minute to minute. One is Western
Europe and the other is the United States. Actually, on a map, the
United States really is three big bowls of bandwidth pasta: the
midwest and the two coasts. When someone in Argentina sends a note to
someone in South Africa, it should not have to go through any of those
regions, but in practice it often will to bypass problems with a more
direct route. The United States has most of the bandwidth in the
entire globe and we are only slightly behind in density in Western
Europe. Everywhere else has hot spots that glow on a map of internet
connections, especially Malaysia, but our two regions shine like suns.

Right now, the internet has suffered significant damage. We can't be
sure how much because the people we might ask are busy fixing things.
California is one of the richest sources of bandwidth on the planet
and several of the major bandwidth suppliers saw their infrastructure
go up in flames last week. Apparently only the southern half of the
state was affected, but even that is like saying "we only lost
Scotland". A big chunk of the internet is in southern California. Both
in terms of communication bandwidth and users, whose traffic is now
being routed elsewhere to get around their local damage. Sometimes
just to get from one side of the state to another a packet must go
thousands of miles.......
>> END
 
Originally posted by dvds2000@Oct 29 2007, 04:34 PM
Apart from the past week there has been very little downtime in the past couple of years that i am aware of. Can you give me some idea of when you are suffering and what errors you get?
Dates? No. You'll be pleased to know that not even I'm sad enough to log those. :D Compared to another forum I frequent, I can't think they've ever had any downtime now in over 2 years. This one must have been down at least 12 times in the same period, Jamie will probably have a clue as he uses the same host. If one host can keep up a seemingly unblemished record, then that sets a benchmark. As a stroppy consumer who is fond of voting with his feet (usually with some diatribe to boot) that's what I'd demand from someone whom I was paying for a service. Mind you there might be a lot of aggro to go with changing that I'm unaware of. I haven't left Talk Talk yet for that reason, but they're pretty well down my list next time I need an ISP.

The site certainly went through a spell about 18 months ago when it was down for a few days at a time, and it's periodically gone down inbetween as well I seem to recall?
 
I'm still having loads of problems getting on - I can only connect around 30-40% of the times I try at the moment!
 
I'm on about six racing forums at the minute and this is the slowest by a country mile so not sure about that broadband outage thingy.
 
Been awful tonight. Taken me 4 hours to make a couple of posts.

Had 404s, 500s and Sql database errors.

Couldn't get on at all at work today.
 
Got on OK this morning but site was slow. Only just able to get back on this evening having not been able to access since early afternoon.
 
Couldn't access the site at all during the day today, and it was gone 9pm before I could access it at home. No other sites affected as far as I can tell - the other forums I visit seemed to be working fine. Hope you can fix it soon as this is an excellent site when it's working!
 
Have to say too, that although I've been having problems over the last few days with most sites, this one has been by far the most problematical... Very slow, when able to connect at all
 
Appears to be working a lot better on my end, and this forum this morning.

Here's hoping my email of complaint made them get off their lazy arses and do something. norty
 
Let's hope so, Jamie. It seems strange that one of the busiest threads on this forum at the moment is the one discussing people are having problems accessing this site!
 
Originally posted by Jamie@Oct 31 2007, 08:45 AM
Appears to be working a lot better on my end, and this forum this morning.

Here's hoping my email of complaint made them get off their lazy arses and do something. norty
As a serial complainer (we don't do it enough in this country - you speak to an American on the subject sometime) I'd vote with my feet Jamie. If you're paying for a service and they can't provide it, then it's a no brainer imo. The inefficency of private sector companies is somehow tolerated though by most and we just accept it. shrug::

It reminds me of a story I was told once by a Japanese motor components supplier who had a contract with Renault. They were manufacturing a particularly difficult component, and Renault said they'd accept a 5% failure rate. The Japanese were particularly perplexed by this request, and thought it odd. "Yes we can do that" they explained, but just for ease, they enquired "could you tell us how you would like them to fail?"

The simple fact is if you accept low standards then lazy private sector companies will oblige thus. Demand high standards I say. And if someone can't provide them, find someone who can.
 
Mind you there might be a lot of aggro to go with changing that I'm unaware of.

Find a new host, transfer the domain, install forum software on the new server, migrate the entire forum database from here over to the new server, ensure that the DNS records updated, test everything else works, set live.

I think the word is "non-trivial".
 
I agree completely with your last sentence Warbler. Thank god for the choice offered in the Private Sector.
 
I tend to pee off a lot of people by voting with my feet. :D For me, life is too short to put up with a shoddy service whatever the industry.

I don't mind if you get apologies and it's confirmed as a short term problem, but if it starts to affect those people it is meant to provide a service for longer term, then those boots were meant for walking.....
 
Originally posted by Warbler+Oct 31 2007, 12:02 PM--></div><table border='0' align='center' width='95%' cellpadding='3' cellspacing='1'><tr><td>QUOTE (Warbler @ Oct 31 2007, 12:02 PM)</td></tr><tr><td id='QUOTE'> <!--QuoteBegin-Jamie@Oct 31 2007, 08:45 AM
Appears to be working a lot better on my end, and this forum this morning.

Here's hoping my email of complaint made them get off their lazy arses and do something. norty
As a serial complainer (we don't do it enough in this country - you speak to an American on the subject sometime) I'd vote with my feet Jamie. If you're paying for a service and they can't provide it, then it's a no brainer imo. The inefficency of private sector companies is somehow tolerated though by most and we just accept it. shrug::

It reminds me of a story I was told once by a Japanese motor components supplier who had a contract with Renault. They were manufacturing a particularly difficult component, and Renault said they'd accept a 5% failure rate. The Japanese were particularly perplexed by this request, and thought it odd. "Yes we can do that" they explained, but just for ease, they enquired "could you tell us how you would like them to fail?"

The simple fact is if you accept low standards then lazy private sector companies will oblige thus. Demand high standards I say. And if someone can't provide them, find someone who can. [/b][/quote]
To be fair to the hosting company Warbler, I've had no problems whatsoever until this past week or two. I've been with them around 2 years now, so a week or two in 2 years isn't so bad considering the paltry fee I pay.

I've been with many a hosting company before this, some even dearer and the service I receieved was shocking. I think it's worth giving these a few extra days to try and iron out the outage problems (Which it appears they have as it's running much smoother) before I take any further action, I owe them that much.
 
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