G
Gearoid
Guest
For the money I earn I think where entilted to take it handy. Like you said if its busy you would not dream of leaving the shop.
Honest Tom
At the Start
- Joined
- May 2, 2003
- Messages
- 1,272
Lord H bought the respect of his staff with free trick jobbies.
simmo
Senior Jockey
:laughing:Originally posted by krizon@May 17 2007, 07:03 PM
Maybe simmo likes employing them so he can feel superior? Some people confuse bossiness with being a boss, and enjoy it when there are people they feel they can shout at.
You know I read your posting, simmo, because I asked germane questions. norty Tip: enrol yourself in a course in communication skills, darling - then you'll express yourself better, and won't need to inflict your bad temper on your terrified underlings. They don't actually respect you, they're just scared of losing their pitiful little jobs.to you, too!
Gotta love germane questions, based on presumptions, which are in turn based on too little information to make said presumptions. :laughing:
Grasshopper, again, more presumptions based on too little information. I didn't say that I did have a UUF in my employ. In truth, I can honestly say that I have only ever met 1 person in my life who would fall into the category of UUF. However, that doesn't make my statement any less true.
Careful warbler and Phil!
Anyway, management is a hugely underrated skill. I was lucky enough to attend some In dustrial society courses (just three days each) in my 20's and they were superb at skillfully getting across the prinicples. Really made you think. i was laso lucky enough to work for a superb man manager in my early 20's. That makes a big difference.
Working in finance i find that a lot of accountants (who by their very nature are not natural "bosses"...if you undertand what i mean) are quickly put in charge of teams when they have little more than their accountancy qualifications
Results almost always disasterous (with ex practice/auditors coming out by far the worst)
why companies do not feel its worthwhile to even give these often, shall we put this politiely, introverted creeps (whoops) some basic training is beyond me
The difference between a good and bad manager on any companies results is enormous
Some people with never make it as excellent managers. In fact i feel the amjority wont. It takes a certain personality and intelligence to do so. It also requires empathy but also the character of a loner
Look at the top football managers, Jose, arsene , Fergie...and you see what i mean
Anyway, management is a hugely underrated skill. I was lucky enough to attend some In dustrial society courses (just three days each) in my 20's and they were superb at skillfully getting across the prinicples. Really made you think. i was laso lucky enough to work for a superb man manager in my early 20's. That makes a big difference.
Working in finance i find that a lot of accountants (who by their very nature are not natural "bosses"...if you undertand what i mean) are quickly put in charge of teams when they have little more than their accountancy qualifications
Results almost always disasterous (with ex practice/auditors coming out by far the worst)
why companies do not feel its worthwhile to even give these often, shall we put this politiely, introverted creeps (whoops) some basic training is beyond me
The difference between a good and bad manager on any companies results is enormous
Some people with never make it as excellent managers. In fact i feel the amjority wont. It takes a certain personality and intelligence to do so. It also requires empathy but also the character of a loner
Look at the top football managers, Jose, arsene , Fergie...and you see what i mean
I, too, was fortunate to work for an organisation which promoted supervising skills through ongoing courses. If you've hired good people, you shouldn't have to 'manage' them too much, especially those who are fully-qualified and competent. It was interesting on these courses, though, to see how the environment of the work changed the supervisory outlook.
As you say, clivex, accounting types are a bit different (perceived as dull and over-pernickety, although that's not always true), but on one course we had a mix of Saudi, American, and British supervisors drawn from admin and field work. When we got into a modelling session of an employee getting irate with their boss and refusing to accept their latest edict, the American administrator adopted a sit-down, quiet 'tell me your problem' approach, while one of the Saudi engineers bawled "Hey! You don't like the work here? I don't have time for this! I've got a pipeline to fix! You can f**k off!"
As you say, clivex, accounting types are a bit different (perceived as dull and over-pernickety, although that's not always true), but on one course we had a mix of Saudi, American, and British supervisors drawn from admin and field work. When we got into a modelling session of an employee getting irate with their boss and refusing to accept their latest edict, the American administrator adopted a sit-down, quiet 'tell me your problem' approach, while one of the Saudi engineers bawled "Hey! You don't like the work here? I don't have time for this! I've got a pipeline to fix! You can f**k off!"
Grasshopper
Senior Jockey
- Joined
- Nov 14, 2006
- Messages
- 16,012
Not implying that you had, Simmo...........merely responding in kind to your hypothesis (perhaps I should have made that a bit more explicit)
simmo
Senior Jockey
Ahh, I think we all need to go on this communication course that Krizon speaks of..... :laughing: With emphasis on reading and interpretation skills.
BrianH
At the Start
In a nutshell, respect is essential while liking is desirable but if the respect is there then it can be dispensed with. As far as the second question is concerned, it is unlikely that the job will be done consistently and effectively without that respect.
I, of course, was adored by all 3,500 employees.
Honest Tom
At the Start
- Joined
- May 2, 2003
- Messages
- 1,272
That's a lot of trick jobbies.
K
Kathy
Guest
Did they all report to you, Brian?
BrianH
At the Start
Not at all, but they all took part in the daily adoration ceremony.
A
Ardross
Guest
Are you the Reverend Moon ?
P
Phil Waters
Guest
Krizon, I respect that Saudi guy already. :clap:
Brian, old age has not diminished your excellent wit.
Brian, old age has not diminished your excellent wit.
Desert Orchid
Senior Jockey
- Joined
- Aug 2, 2005
- Messages
- 25,456
Are you the Reverend Moon ? [/b][/quote]
No, he just looks like him
P
Phil Waters
Guest
I had to assemble a team of people today whose task was to call a list of customers (60,000 have been affected) and explain that there will be lists of phone calls on their next bill which they have not made and have not been charged for. One customer had 10,443 of these calls.
Some of the chosen few were reluctant to do so as they feared it would open a can of worms and other employees, not chosen, were volunteering to take their place. The "boss" responded with "those who have been chosen to do this must get started immediately and anyone who does not comply will be disciplined for not undertaking a reasonable task set out by a manager'.
Many of the people who were called went on to cancel their services due to the inexperienced way the nervous employees tackled the task.
I was fuming.
Some of the chosen few were reluctant to do so as they feared it would open a can of worms and other employees, not chosen, were volunteering to take their place. The "boss" responded with "those who have been chosen to do this must get started immediately and anyone who does not comply will be disciplined for not undertaking a reasonable task set out by a manager'.
Many of the people who were called went on to cancel their services due to the inexperienced way the nervous employees tackled the task.
I was fuming.
Phil - yes, so did I, especially when, explaining his planned response to the course tutor, he went on to say, "Do you know what kind of guys I have working for me? If I started to ask them if they had any problems, they'd think I was mad!" In all honesty, managing people has to be done on horses-for-courses basis: you wouldn't get far asking a top director's secretary to effing get her arse in gear, but it might go down well (with a smile) on the factory floor.
Now, I'm wondering about your desperately nervous tele-callers: surely someone could've run through a model session with them first, to demonstrate to them the best way to approach their list of customers? If you don't give people the information needed - which includes advice on best approach - for a tricky situation, then no wonder some were worried. Not everyone has the self-confidence to handle difficult situations, so I hope they got some coaching beforehand. They don't need to feel demoralized and insulted at the end of a long work day. They should be going home feeling that they handled even the crusty old sods really well.
In all honesty, managing people has to be done on horses-for-courses basis: you wouldn't get far asking a top director's secretary to effing get her arse in gear, but it might go down well (with a smile) on the factory floor. Now, I'm wondering about your desperately nervous tele-callers: surely someone could've run through a model session with them first, to demonstrate to them the best way to approach their list of customers? If you don't give people the information needed - which includes advice on best approach - for a tricky situation, then no wonder some were worried. Not everyone has the self-confidence to handle difficult situations, so I hope they got some coaching beforehand. They don't need to feel demoralized and insulted at the end of a long work day. They should be going home feeling that they handled even the crusty old sods really well.
P
Phil Waters
Guest
I agree. My sole involvement was to instruct the chosen bunch of their task. I ended up calling many customers myself.
Taking inbound calls from customers wanting to switch on Sky Sports or downgrade their broadband speed to 2mb is a world of a difference from outbound calling a customer up to tell them there are 10,000 mistakes on their next bill.
Taking inbound calls from customers wanting to switch on Sky Sports or downgrade their broadband speed to 2mb is a world of a difference from outbound calling a customer up to tell them there are 10,000 mistakes on their next bill.
Desert Orchid
Senior Jockey
- Joined
- Aug 2, 2005
- Messages
- 25,456
My thoughts too, Krizon. I'd have had a 'rehearsal' with them along with some strategies for coping with different customer attitudes.
A boss story to gladden the heart...
I've had a new boss for over a year now. From the outset, she's made me feel valued, asking my opinion and encouraging me to be honest and direct in my responses, and expressing her appreciation of my work.
Today she called me into her office. "I want to look at your timetable and see if I can find you some time to yourself," she said.
"Why?" I replied.
"You travel a long way to come here, you always go the extra mile for the kids, you do an excellent job, get excellent results and you give up your own time to support the school. I want to show you that I appreciate all that."
Nett result: I've got Monday off next week!
A boss story to gladden the heart...
I've had a new boss for over a year now. From the outset, she's made me feel valued, asking my opinion and encouraging me to be honest and direct in my responses, and expressing her appreciation of my work.
Today she called me into her office. "I want to look at your timetable and see if I can find you some time to yourself," she said.
"Why?" I replied.
"You travel a long way to come here, you always go the extra mile for the kids, you do an excellent job, get excellent results and you give up your own time to support the school. I want to show you that I appreciate all that."
Nett result: I've got Monday off next week!
Merlin the Magician
At the Start
Fecking hell you have more holidays than THOMPSONS!!! you only attend 38 weeks of the year for 5 days of those 38 weeks.......no wonder BLAIR said EDUCATION, EDUCATION, FECKING EDUCATION.... he meant how can we educate the teachers to work proper hours................ :suspect:
Merlin the Magician
At the Start
I had over 3000 people under me but never ever boast about it
I worked in a grave yard..........I was just dieing to post this (joke of course) but I was in charge of over 70 people..................
I worked in a grave yard..........I was just dieing to post this (joke of course) but I was in charge of over 70 people..................