Fun88 TLCbet 12Bet 138.com refusing to payout Cheltenham winnings citing bonus abuse

Nice one Harry, just checked and my Fun88 was back up and running too. My withdrawal was a "success" so now just have to wait 24-48 hours :whistle:
 
Just received

[FONT=wf_segoe-ui_normal]Dear Customer[/FONT]
[FONT=wf_segoe-ui_normal][/FONT]
[FONT=wf_segoe-ui_normal]TGP Europe the operator of our UK brand, as you may well be aware, had huge issues triggered by their systems picking up a number of incidents including widespread 'bonus abuse' by customers opening multiple accounts and claiming bonuses. [/FONT]
[FONT=wf_segoe-ui_normal]In our attempt to protect the integrity of the players, brand and business, many genuine, and now understandably aggrieved customers got caught up in the process as we attempted to deal with the problems.[/FONT]
[FONT=wf_segoe-ui_normal]We sincerely apologise, both for this error and for the time taken to investigate and to correct the position, and your winnings have been paid in full. [/FONT]
[FONT=wf_segoe-ui_normal]Your account has been reactivated and has had the prior adjustment reversed. Your funds are now available if you wish to commence the withdrawal process.[/FONT]
[FONT=wf_segoe-ui_normal] [/FONT]
[FONT=wf_segoe-ui_normal]Yours Sincerely,[/FONT]
[FONT=wf_segoe-ui_normal]TLC BET on behalf of TGP Europe[/FONT]
[FONT=wf_segoe-ui_normal]https://www.tlcbet.co.uk[/FONT]
 
Good to see this situation starting to be corrected. Can't imagine those involved will be keen to leave their winnings with these bookies, or inclined to ever load the account again.

As you say, H, a PR disaster.
 
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[FONT=wf_segoe-ui_normal]Dear Customer,[/FONT]

[FONT=wf_segoe-ui_normal]TGP Europe the operator of our UK brand, as you may well be aware, had huge issues triggered by their systems picking up a number of incidents including widespread 'bonus abuse' by customers opening multiple accounts and claiming bonuses. [/FONT]
[FONT=wf_segoe-ui_normal]In our attempt to protect the integrity of the players, brand and business, many genuine, and now understandably aggrieved customers got caught up in the process as we attempted to deal with the problems.[/FONT]
[FONT=wf_segoe-ui_normal]We sincerely apologise, both for this error and for the time taken to investigate and to correct the position, and your winnings have been paid in full. [/FONT]
[FONT=wf_segoe-ui_normal]Your account has been reactivated and has had the prior adjustment reversed. Your funds are now available if you wish to commence the withdrawal process.[/FONT]

[FONT=wf_segoe-ui_normal]Yours Sincerely,[/FONT]
[FONT=wf_segoe-ui_normal]Fun88 on behalf of TGP Europe[/FONT]
[FONT=wf_segoe-ui_normal]https://www.fun88.co.uk[/FONT]


12Bet (Where biggest balances are) is still closed.
 
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BennyB said:
Exactly.

Where you are trusting a company to look after your money, there is a certain amount of responsibility to do some due diligence and ensure the company is worthy of your trust. You wouldn't lend money to someone you had never met who had no track record of successful repayment.

This is also a bit like people sticking money with Icelandic banks because their interest rates were higher.
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To be fair though, this isn't a new bookie who no one had every heard of, they are a big firm in asia, they have been around for a while now and have their names splattered across premiership football shirts.
 
Looking across all the forums where people have been affected, it seems that the accounts with the bulk of the funds have stayed closed and the others are re opened.
people have had 12 and Fun opened but 138 still closed and deposit returned in some cases.
My biggest balances by far are with 12bet and these are the only ones still closed. There was no difference in usage of all of them too that could justify this.

Worrying, as it could give the impression that they have reviewed and refunded accounts while still stealing vast sums
 
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icebreaker said:
And maybe you could have educated yourself about the issue before labelling decent punters who have been swindled out of serious cash-- at least one of whom is a member on here -- as "cheating bastids"
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And now maybe you who wanted to blow them off the face of the earth has something new to add :whistle:
 
Tanlic said:
And now maybe you who wanted to blow them off the face of the earth has something new to add :whistle:
Click to expand...

What the hell are you on about? Who is it that I "want to blow off the face of the earth" ................. and why would I want to?

My position all along has been that these Asian books have acted outrageously in withholding winning wagers, closing accounts, and denying punters even their deposits. I have also questioned UKCG's weak initial reaction to the scandal.
This contrasts with your namecalling of fellow forum members affected by this matter "cheating bastids", and taking a wholly sanctimonious and self-righteous attitude to their plight. There was also a whiff of gloating about your post which is never a pleasant odour.

My advice again is to engage your brain and acquaint yourself fully with the issue before putting finger to keyboard. However, any further comment from you is of no interest to me, and will be ignored and be unanswered.
 
dvds2000 said:
To be fair though, this isn't a new bookie who no one had every heard of, they are a big firm in asia, they have been around for a while now and have their names splattered across premiership football shirts.
Click to expand...

West Ham have been stung twice in 8 years by their shirt sponsor going bust haven't they!?!? Advertising on premier league football shirts does not mean someone is trustworthy!

Glib comment above aside, I'm glad there seems to be a positive ending for some now, I'd have been spitting feathers if it had been me. Thankfully my lethargy to opening more than two accounts meant I have been lucky not to be caught out. Hope you all get sorted.
 
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dvds2000 said:
To be fair though, this isn't a new bookie who no one had every heard of, they are a big firm in asia, they have been around for a while now and have their names splattered across premiership football shirts.
Click to expand...

It costs surprisingly little to sponsor a premier league shirt. 138's deal with Watford is worth £1.4m.

Also, willingness to spend money on brand awareness is in no way an indicator of financial prudence. In fact you could argue the opposite!
 
12Bet not playing ball (where the most funds are)

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[TD="width: 100%"]CS (12Bet)
Apr 5, 20:07
Dear Andrew,
Thank you for contacting Customer Support.
We have received your e-mail in relation to your cancelled withdrawal request. Our decision in relation to your bonus activity stands, in accordance with our Terms & Conditions.
You are entitled to seek arbitration for your complaint via the following methods.
If you are a UK resident:
UK Licensed gambling operators are required to offer dispute resolution by an independent third party or ‘alternate dispute resolution’ (ADR) provider in line with LCCP social responsibility (SR) code 6.1.1. We have appointed the Independent Betting Adjudication Services (IBAS) as our ADR. Please direct unresolved complaints to them at telephone number +44 207 347 5883. Further details about IBAS can be found at http://www.ibas-uk.com/
If you are not a UK resident:
Please direct your complaint to the Isle of Man Gambling Supervision Commission. Further details can be found at http://www.gov.im/gambling/
If you are an EU resident:
You may also use the European Online Dispute Resolution (ODR) platform.
https://webgate.ec.europa.eu/odr/main/?event=main.home.show
Thank you for your understanding.
Regards,
Serena
Customer Support Team

[/TD]
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</tbody>[/TABLE]
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Should you have any questions or concerns do not hesitate to contact our 24/7 customer support team.
 
The problem is they are the ones shouting foul and there is no legislation to enforce betting debts of any kind, they are regarded as a "debt of honour" . A Bookie can refuse to pay out with legal impunity, and have done so often where a betting coup was suspected.

For the Fraud Fraud squad to get involved would have to have complaints from hundreds of punters then get past a barrage of lawyers who would of course claim they were acting within their rights. They would obviously say they suspect foul play and are investigating many cases and the police can do nothing more than back off and give them time.

I said this earlier and got abuse from Luke "You are either naive or stupid if you believe that"

Comments like that I find infuriating considering any person with half a brain knows some punters are thieves and will go to all sorts of ends to cheat a bookie including opening dozens of accounts with false ID


Then I get this thrown at me "There were no rules broken on the punters side; can you not understand that?"

I mean which planet are you on Ice that you think everyone in the country is a saint and no one abused the offers?

Sure many innocent punters have been caught up in this but the bookie has the ball in his court and very seldom is there no smoke without fire.

They have decided for the time being close down everyone and as I said earlier due to legal reasons the police and the Gambling Commission can only sit back and wait until things develop further

So maybe someone should be charged with fraud but who? If someone has used false ID and can be traced they could be charged but charge a bookie under which law?

I hope those who deserve to be paid get paid and tweet the hell out of them until they do pay up.

It could after all simply be a delaying tactic to hold on to as much as they can for as long as they can.

You might also find one of the companies goes bankrupt, which is an out they can easily take and if they have good accountants at low cost to themselves
 
Not all Ice...it says 75% have been sorted....25% under review. How much total money is the 25%??

My 12Bet is one of them. Account followed patterns of all other 3 books ie. normal use.
Biggest balance by a long way. Why can 3 books that now appear to be run in the same building say sorry and the other one call me a fraudster?
Same person responding on the emails from the supposed 4 different books too.
http://www.racingpost.com/news/hors...u-turn/2058712/#newsArchiveTabs=last7DaysNews

The Los Zetas would be more honest than these criminals.
 
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Oh I know it's 75% Harry but surely that is better situation than this time yesterday. It is a Uturn from yesterday's position ?
 
icebreaker said:
Oh I know it's 75% Harry but surely that is better situation than this time yesterday. It is a Uturn from yesterday's position ?
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Of course it is Ice.
There shouldn't be one customer denied their money though.

25% of their Cheltenham business is fraud? It's ridiculous.
 
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Tanlic said:
The problem is they are the ones shouting foul and there is no legislation to enforce betting debts of any kind, they are regarded as a "debt of honour" . A Bookie can refuse to pay out with legal impunity, and have done so often where a betting coup was suspected.
Click to expand...

I always think, if someone is going against the majority and shouting loud and engaging in name calling on a thread, they really should be sure of what they are talking about.
You might want to look at section 335 of the 2005 gambling act, your statement is over 10 years out of date.



harry said:
Not all Ice...it says 75% have been sorted....25% under review. How much total money is the 25%??

My 12Bet is one of them. Account followed patterns of all other 3 books ie. normal use.
Biggest balance by a long way. Why can 3 books that now appear to be run in the same building say sorry and the other one call me a fraudster?
Same person responding on the emails from the supposed 4 different books too.
http://www.racingpost.com/news/hors...u-turn/2058712/#newsArchiveTabs=last7DaysNews

The Los Zetas would be more honest than these criminals.
Click to expand...

Out of interest, on the re-opened accounts, were the balance minus the deposits, as apparently they were refunded on Friday so shouldn't have been included in the balances.
I haven't forgot about you either, just seeing what develops over the next day with the other one you are waiting for ;)
 
dvds2000 said:
I always think, if someone is going against the majority and shouting loud and engaging in name calling on a thread, they really should be sure of what they are talking about.
You might want to look at section 335 of the 2005 gambling act, your statement is over 10 years out of date.





Out of interest, on the re-opened accounts, were the balance minus the deposits, as apparently they were refunded on Friday so shouldn't have been included in the balances.
I haven't forgot about you either, just seeing what develops over the next day with the other one you are waiting for ;)
Click to expand...

No....all balances including winnings.. And deposits..no refunds

And thanks
 
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