Fun88 TLCbet 12Bet 138.com refusing to payout Cheltenham winnings citing bonus abuse

DVDS I always think, if someone is going against the majority and shouting loud and engaging in name calling on a thread, they really should be sure of what they are talking about.
You might want to look at section 335 of the 2005 gambling act, your statement is over 10 years out of date.


Did you even read what I said. I think I said exactly the same as you did about nothing could be done as it was too early.......were you told you were stupid or as thick as pig ****?

As far as the Gambling Act goes Changes to legislation:There are outstanding changes not yet made by the legislation.gov.uk editorial team to Gambling Act 2005. Those changes will be listed when you open the content using the Table of Contents below. Any changes that have already been made by the team appear in the content and are referenced with annotations. Help about Changes to Legislation

That's as clear as mud to me but what I do know is a bookmaker has you by the proverbials the minute you agree to his terms and conditions.

In their terms and conditions there are words like "They reserve the right to withhold" so it becomes extremely difficult for the police to get involved without hard evidence.

Whatsmore a punter is unlikely to be charged which is just one of these unfair laws the bookie has to live with.

The reason being is if a punter breaks the rules and opens multiple accounts it is deception not fraud. It does not become fraud until he takes the money and as the bookie won't pay him and doesn't want the hassle 99 times out of 100 he walks away scot free.

If I am out of dat on the gambling laws so be it but unlike some I am not out of date with people who cheat.

For someone to tell me I am stupid because I don't believe everyone who was not paid did not cheat then yeah I am stupid or as you friend/s suggest/said thick as pig ****
 
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335 Enforceability of gambling contracts


(1)The fact that a contract relates to gambling shall not prevent its enforcement.

That allows you to take action for a gambling debt. Before the 2005 it was, as you said, a debt of honour.

Deception/fraud are pretty much the same thing in law now, it is all covered by the fraud act. There is also the 'attempt' part of the law, meaning someone can be charged and convicted, even if no money was taken.

Some people will have abused the offer, I completely agree, but I find it extremely hard to believe pretty much the whole customer base did, and the fact they have backtracked pretty much shows that, if they were sure a customer had cheated, theres no way they would pay.

If they have returned deposits to these customers, that shows they lied again when they said deposits had been refunded on Friday, if that were the case the majority of them should have been in people's accounts by the time the emails were sent yesterday saying they had made a mistake.
 
Crossed wires DV..........I am on the other side of the border when at home

Fraud does not respect boundaries. Fraudsters use the same tactics and deceptions, and cause the
same harm throughout the UK. However, the way in which the crimes are defined, investigated
and prosecuted can depend on whether the fraud took place in Scotland or England and Wales.
Therefore it is important for Scottish and UK-wide businesses to understand the differences
that exist.


I wonder if they have caught some abusers if we will hear about it.

Wouldn't be a bad thing if a few unscrupulous punters were charged then there would be less chance of it happening again.
 
I can see where Tanlic is coming from here but that doesn't really help people who have done nothing wrong...thats where the problem lies from what i can see..if i'm wrong about that then i apologise for not being genned up enough.

At end of day..when these bookies make these offers they should make sure people cannot abuse them..and if they cannot do that..then they shouldn't be offering them in the first place

its simple..if you offer something then some people will always look to abuse it..so if you offer it and its abused..then make sure you that when you are offering it..you can weed out the abusers and punish them..don't punish everyone just because you f00ked up putting something in place thats so easy to abuse

there are lessons to be learned also about depositing money with people who aren't capable of policing what they run..any daft idiot can punish everyone because they haven't got in place some way of spotting those who just cannot help themselves in trying to get something for free.
 
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It's possible that the bookmakers in question have applied a series of rules to identify rogue players/bonus abusers, but that they have also caught some legit people in the same net.

I could almost understand them deferring payouts, until they had conducted more research to sort the wheat from the chaff, but what I can't understand, is their carte-blanche closure of any related accounts, prior to that research being conducted. It makes it look like a pure cash grab/theft.

Hope anyone here who is affected gets a positive result. The portents look reasonable on that score.
 
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Yes Grass. At best, it strikes me that they were inundated with withdrawal requests, panicked, immediately closed accounts and then put together a badly worded explanation. At worst they decided to fall back on their T&C's that allow the withholding of client winnings on suspicion of foul play and tar everybody with the same brush.

Now it looks like common sense is prevailing and they have immediately relented on 75% cases and will hopefully weed out the bad apples before paying out to the remaining genuine accounts.

I'll post if and when the cash finally hits my account (expected no later than tomorrow).
 
wilsonl said:
Yes Grass. At best, it strikes me that they were inundated with withdrawal requests, panicked, immediately closed accounts and then put together a badly worded explanation. At worst they decided to fall back on their T&C's that allow the withholding of client winnings on suspicion of foul play and tar everybody with the same brush.

Now it looks like common sense is prevailing and they have immediately relented on 75% cases and will hopefully weed out the bad apples before paying out to the remaining genuine accounts.

I'll post if and when the cash finally hits my account (expected no later than tomorrow).
Click to expand...

All cash credited today :)
 
So pleased for you Wilsonl, thanks for all the support on here too....really appreciated.

This came today.......only one to reopen now and they asked for id on that one yesterday so fingers crossed. What a horrible time since Cheltenham


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[TD="width: 100%"]Shift Leader (12Bet)
Apr 8, 07:37
Dear Andrew,
TGP Europe, as you may well be aware, had huge issues triggered by our systems picking up a number of issues including widespread 'bonus abuse' by customers opening multiple accounts and claiming bonuses.
In our attempts to protect our integrity, players, brands and business, many genuine, and now understandably aggrieved customers got caught up in this as we attempted to deal with the problems across the brands.
We sincerely apologise, both for this error and the time taken to investigate and correct the position, and your winnings will be paid in full.
Your account has been reactivated as normal and had the prior adjustment reversed. Your funds are now available if you wish to commence the withdrawal process.
Thank you for your understanding and cooperation.
Sincerely,
Customer Support Team


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Nice one, H.

I think the jury is still out on that, Col! More "useless" bastids than "thieving" bastids, perhaps?
 
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