Desperate Dan
Senior Jockey
Yesterday I had the rare satisfaction of having 20 quid on the Stewards Cup winner. My bet was on the Betfair Sportsbook platform and as it was an ITV televised race I fully expected to receive the usual £20 Sports Bonus as it`s SP was over 3/1. As it was never credited I queried it with them and was told as from a week ago I was excluded. Nothing sent to me notifying me of this and, as far as I could see, nothing on the website mentioning changes.
What an appalling example of "customer service." I`m a low stakes punter who mainly bets on Saturdays and have been a Betfair customer for many years and have certainly not made much, if any, profits. Legally, they may be entitled to do this but ethically it`s appalling. They offer these incentives and then withdraw them at a whim and without notification. What a petty and pathetic outfit!!
What an appalling example of "customer service." I`m a low stakes punter who mainly bets on Saturdays and have been a Betfair customer for many years and have certainly not made much, if any, profits. Legally, they may be entitled to do this but ethically it`s appalling. They offer these incentives and then withdraw them at a whim and without notification. What a petty and pathetic outfit!!
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