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Phil Waters
Guest
Most problems can be resolved if the person doing the resolving can be bothered.
Most cannot be bothered, from what I have seen.
Most cannot be bothered, from what I have seen.
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solerina
Guest
You don't change one bit :lol:
Why bother? Life's too short, just put the fecking phone down! I do. Always.
If they've rung during the racing they get a mini-tirade first.
I've go no patience at all with cold-callers - I think it's the most invasive, impertinent thing to do, to ring a stranger and try to sell them something they've never thought of buying, in their own home. The more patient people are, the more they do it... If everyone just put the phone down it would go away.
If I want to talk to strangers, I go to the pub. if I want to be quietly on my own I stay in and read or watch the telly, and I don't want some eedjit on the phone disturbing my privacy - my friends know I only use the phone to make appointments etc; for everything else I use email. If I want to buy something, I go shopping, or I might use eBay. That's it!
As for call centres - I had a real humdinger with ukonline last week. Spent three long calls trying to get someone who could understand enough English to get a grip on what the problem was - then discovered there was no-one available who knew anything about macs, not even the right terminology to use! - they kept using Windows commands, which don't figure on my system... I confess I did get a little heated
After a few more irate emails to customer services they sorted out the problem - which was spam corrupting and blocking my mail on the server so I couldn't download anything. So I'd spent c£10 for nothing!! And it was their glitch anyway, for not having an efficient spam-blocking system... Hmmmm... These call centres are just a money-making scam, imo.I had one plumb new depths today. Again it was telephone company called Delhico or similar (anyone heard of them and their sharp practices?).
Anyway the indian chap rang me and didn't give his name but introduced himself as Delhi co and passed off his call as courteousy and concern about overseas calls being made on my line. Basically, he was trying to scare me into beleiving that there was a fault and someone was running up a bill.
Now my phones with Talk Talk, and my tarif allows me to make overseas for free provided that the duration is no longer than 70 mins. Since i live on my own, it would require someone to break in, use my phone and then let themselves out again. Not very likely. Anyway I let him prattle on to see where he would go with this, and it soon became clear.
"is your number xxxxx?" I confirmed it was
"Well in order to stop these calls it will be necessary to issue you with a new number" :lol:
Like hell it would. At this point I decided to declare my hand a bit, pointing out that I can make free calls, that Talk Talk have no connection with Delhi Co, and that issuing a new number doesn't stop people using the phone. I also pointed out that the issuing of a new number is not his responsibility, unless of course he is trying to get me to change supplier, and lying to do it. I called him a con man, and challenged him to deny it. He hung up
I duly tried ringing Talk Talk and after 20 mins of listening to a loop of Thunder Clap Newman..... gave up
Anyway the indian chap rang me and didn't give his name but introduced himself as Delhi co and passed off his call as courteousy and concern about overseas calls being made on my line. Basically, he was trying to scare me into beleiving that there was a fault and someone was running up a bill.
Now my phones with Talk Talk, and my tarif allows me to make overseas for free provided that the duration is no longer than 70 mins. Since i live on my own, it would require someone to break in, use my phone and then let themselves out again. Not very likely. Anyway I let him prattle on to see where he would go with this, and it soon became clear.
"is your number xxxxx?" I confirmed it was
"Well in order to stop these calls it will be necessary to issue you with a new number" :lol:
Like hell it would. At this point I decided to declare my hand a bit, pointing out that I can make free calls, that Talk Talk have no connection with Delhi Co, and that issuing a new number doesn't stop people using the phone. I also pointed out that the issuing of a new number is not his responsibility, unless of course he is trying to get me to change supplier, and lying to do it. I called him a con man, and challenged him to deny it. He hung up
I duly tried ringing Talk Talk and after 20 mins of listening to a loop of Thunder Clap Newman..... gave up
simmo
Senior Jockey
Not strictly true. In fact, not true at all, if I knew where you lived, I'd do it just to prove it can be done...
If only that were true, Warbler! When I worked for Victim Support, we had an regular supply of referrals who'd been robbed rotten when out in their gardens for a few minutes, or just snoozing in front of their tellies. Some even had dogs who'd cheerfully greeted the thieves and invited them in. Single people were the most popular target, in fact, but the bolder tea-leaves would have a go while the old man was fastened to Match of the Day, and the wife was vacuuming upstairs.
Not strictly true. In fact, not true at all, if I knew where you lived, I'd do it just to prove it can be done... [/b][/quote]
I'm speculating then, but would it require someone to access my line, clip one of those crocadile thingys onto the cable and plug a handset in? That being the case, unless they spent hours and hours on the exchange or what ever, disguised as a maintenance worker or similar, it still shouldn't register on my bill? And surely the company that rang me to enquire would be Talk Talk, or at least mention that they were representatives of Talk Talk, rather than simply confirming my number and then trying to send me a new one? I will endeavour to contact Talk Talk again, but as with all telecommunications companies, its probably quicker to write to them, (they really are a lousy advertisment for their own service).
The last time I was broken into incidentally Kriz {1990} the Police wanted me to list everything missing as they were convinced it had been ransacked good and proper. We pretended to be shocked and distressed, but on viewing the place we realised straight away that it hadn't. The door had been half forced and jemmied to the point where the lock was partly disabled. But I had a good neighbour who owned an Alsatian with serious attitude. He'd kind of repaired the lock, and the dog had scarred the intruders off. We meanwhile had hot footed it Turkey, without really tidying before leaving, hence the apparent state of the flat
simmo
Senior Jockey
That's one way. It is possible to "hack" into a line and make calls from that number without doing so though. Or as it was put to me many years "surf your line".....
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Phil Waters
Guest
I spoke with a man last week who was facing legal action unless he paid £366 to ntl. The £366 was from telephone calls to premium rate numbers.
He ordered a telephone line in May and was due for installation on 31st May. When the engineer arrived he could not install the line as there was no ntl feed into this man's property. The engineer explained that construction work would need to be carried out and no telephone line was installed.
The engineer informed his department who left a clear note on the account stating that no telephone had been installed and that construction work was needed.
The telephone line was showing as "CONNECTED" on our system when I checked it and reading through the previous notes on the account every single person he had spoken to had left a note suggesting that they did not believe the man - "MAN SAYS NO PHONE BUT SYSTEM SHOWS PHONE MAN NEEDS TO PAY OR HE'LL BE CUT OFF" etc.
I credited the account bringing the balance to zero.
It's not easy working for a company that employs people who hate their customers.
Ironic how this thread is sort of turning into the opposite of the title.
He ordered a telephone line in May and was due for installation on 31st May. When the engineer arrived he could not install the line as there was no ntl feed into this man's property. The engineer explained that construction work would need to be carried out and no telephone line was installed.
The engineer informed his department who left a clear note on the account stating that no telephone had been installed and that construction work was needed.
The telephone line was showing as "CONNECTED" on our system when I checked it and reading through the previous notes on the account every single person he had spoken to had left a note suggesting that they did not believe the man - "MAN SAYS NO PHONE BUT SYSTEM SHOWS PHONE MAN NEEDS TO PAY OR HE'LL BE CUT OFF" etc.
I credited the account bringing the balance to zero.
It's not easy working for a company that employs people who hate their customers.
Ironic how this thread is sort of turning into the opposite of the title.
simmo
Senior Jockey
:lol: :lol:
I'm sure that would have disturbed him greatly.
simmo
Senior Jockey
PS. Get the phone taken off his account - at a guess the number is active on the switch and connected at the cabinet to some other low-life who is using it in the knowledge that they will never be charged for it.
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Phil Waters
Guest
Simmo, before I spoke with the man he was told they could not disconnect him because of the arrears.
The phone is off now.
The phone is off now.
And Hell froze over!!!! alright Talk Talk answered the phone.
Suffice to say, the only international calls are the ones I know about to South Africa and they're well within my tariff, and don't show up as a seperate cost. Delhi Co aren't authorised agents of Talk Talk and they haven't heard of them. They have however, asked me to contact Head Office to further investigate it, as they are of the opinion that anyone asking you to change your number over the phone without declaring they're authorised agents etc are almost certainly trying to con you into changing your provider, as I suspected. Indeed the chappie did put the phone down on me, as I started asking some pertinent questions and challenging him to this affect. I was able to 1471 the number, scribble it down, and lose it. It was a 6 digit number? if anyone can explain that?
And I've managed to rifle through the bin. No small task when Cherwell District Council are on fortnightly emptying cycle and I'm right at the end of end of it. Any way I have recovered the number thus. The question is, do I publish and hand it over Mr Waters, as doubtless his beloved NTL customers might be targetted too
Suffice to say, the only international calls are the ones I know about to South Africa and they're well within my tariff, and don't show up as a seperate cost. Delhi Co aren't authorised agents of Talk Talk and they haven't heard of them. They have however, asked me to contact Head Office to further investigate it, as they are of the opinion that anyone asking you to change your number over the phone without declaring they're authorised agents etc are almost certainly trying to con you into changing your provider, as I suspected. Indeed the chappie did put the phone down on me, as I started asking some pertinent questions and challenging him to this affect. I was able to 1471 the number, scribble it down, and lose it. It was a 6 digit number? if anyone can explain that?
And I've managed to rifle through the bin. No small task when Cherwell District Council are on fortnightly emptying cycle and I'm right at the end of end of it. Any way I have recovered the number thus. The question is, do I publish and hand it over Mr Waters, as doubtless his beloved NTL customers might be targetted too
:lol: Yes it would appear to be a 2 way process really, I hadn't really considered it, but I'm sure you're right. Faceless, bureaucratic, a non phone answering service, combined with people of limited motivation and 'focus' are a quite potent combination more than capable of making peoples lifes a misery. At least we can invoke consumer soverignty, but ultimately I suppose some call centre staff will reap what they sow, and can't necessarily complain with a sense of self righteousness victimisation that they occasionally do