BrianH
Dormant account
A friend is on NTL email, as I am. He recently had a problem in that he was being told that his email box was full and he couldn't understand why. Eventually he got someone from NTL to reply in writing. This is what they said:
Thank you for your recent e-mail.
You are automatically sent a High Watermark e-mail when you have messages awaiting download on the ntlworld server. This message only relates to messages on the ntl webmail service, as generally when the mail is downloaded to your PC it is deleted from the server.
NTL have imposed a (webmail) mailbox storage size of 10mb. This means that if you are trying to send / receive an email that is say 5mb but already have approximately 6mb of data stored on the server it will simply reject the request.
Remember that Webmail is in theory still 'on the server', therefore all folders and data stored on webmail will contribute to the storage space that you are using up.
This does not affect or included e-mails stored on your PC.
I hope this helps to answer your queries. Should you need further assistance, please don't hesitate to contact me again.
Regards
James
ntl Technical Support Bureau
We don't understand why if "when the mail is downloaded to your PC it is deleted from the server" they don't just download it to his PC then?
Thank you for your recent e-mail.
You are automatically sent a High Watermark e-mail when you have messages awaiting download on the ntlworld server. This message only relates to messages on the ntl webmail service, as generally when the mail is downloaded to your PC it is deleted from the server.
NTL have imposed a (webmail) mailbox storage size of 10mb. This means that if you are trying to send / receive an email that is say 5mb but already have approximately 6mb of data stored on the server it will simply reject the request.
Remember that Webmail is in theory still 'on the server', therefore all folders and data stored on webmail will contribute to the storage space that you are using up.
This does not affect or included e-mails stored on your PC.
I hope this helps to answer your queries. Should you need further assistance, please don't hesitate to contact me again.
Regards
James
ntl Technical Support Bureau
We don't understand why if "when the mail is downloaded to your PC it is deleted from the server" they don't just download it to his PC then?