BruttoCattivo
At the Start
I placed two bets on Unioniste at 11/2 with Betfred on Friday afternoon after the declarations had been made at lunchtime.
The bets were settled at 11/2, rather than the SP of 17/2, which I was expecting under the BOG concession. The difference is £900.
I telephoned Betfred to query this who said that it was nothing to do with them, as Betfair online was a totally different company. I asked for a phone number for Betfred online, but was told that they didn't have one!
I was given an email and the reply said that they were unable to handle my query unless I supplied them with my date of birth, my full address and my email address. This I did.
The next email from those friendly folk at Betfred Customer Services said that my bet didn't qualify for BOG as it was an ante-post bet.
I replied explaining that this was incorrect as ante-post bets cease once the declarations have been made. I expanded on this by letting the skilled Betfred staff know that had any customer backed one of the four non-runners in the race they would not have lost their money as ante-post rules did not apply. Equally, if any of the non-runners had been priced at 14/1 or below then bets of the winner or placed horses would have been subject to a Tattersalls Rule 4 c deduction, as, again, ante-post rules did not apply.
The next reply changed tack. Ante-post was no longer mentioned. Rather 'day of the race' came into play: "I can confirm that Betfred offer Best odds guaranteed online to bets placed on the day of the race. If the race is a competitive race with plenty of betting interest Betfred may, on occasions, offer the Best Odds Guaranteed concession after 18:00 the day before the race".
I can find no rule that states this and as far as I know no other BOG firm works this way (and I have bet with them all).
Does anyone have a similar experience with the Bonus King?
The bets were settled at 11/2, rather than the SP of 17/2, which I was expecting under the BOG concession. The difference is £900.
I telephoned Betfred to query this who said that it was nothing to do with them, as Betfair online was a totally different company. I asked for a phone number for Betfred online, but was told that they didn't have one!
I was given an email and the reply said that they were unable to handle my query unless I supplied them with my date of birth, my full address and my email address. This I did.
The next email from those friendly folk at Betfred Customer Services said that my bet didn't qualify for BOG as it was an ante-post bet.
I replied explaining that this was incorrect as ante-post bets cease once the declarations have been made. I expanded on this by letting the skilled Betfred staff know that had any customer backed one of the four non-runners in the race they would not have lost their money as ante-post rules did not apply. Equally, if any of the non-runners had been priced at 14/1 or below then bets of the winner or placed horses would have been subject to a Tattersalls Rule 4 c deduction, as, again, ante-post rules did not apply.
The next reply changed tack. Ante-post was no longer mentioned. Rather 'day of the race' came into play: "I can confirm that Betfred offer Best odds guaranteed online to bets placed on the day of the race. If the race is a competitive race with plenty of betting interest Betfred may, on occasions, offer the Best Odds Guaranteed concession after 18:00 the day before the race".
I can find no rule that states this and as far as I know no other BOG firm works this way (and I have bet with them all).
Does anyone have a similar experience with the Bonus King?