Time: today.
Caller: "Hallo, Virgin. My television's stuck on Channel 5, has been since yesterday. I turned it off and on again. I pulled out the Smart card and put it back in. I tried to get 'Home' and use the 'Fix It Assistant' but the remote won't even let me do that. I've gone onto your website and had a good look through all the options, but I can't see anything to help. Yes, I did try changing channels manually on the side of the tv, and the set-top box. Wouldn't move an inch. I mean, I like some of the Ch.5 shows, but... no, no, none of the wires are loose - I checked those, too. Is AV1 showing? I don't know - hang on, I'll just check that. Yes! AV1 is showing!"
Operator: "That's good. I'll do a check from this end and see if I can get the channel to move. Just a minute... how's that?"
Caller (excitedly): "Yes! It's moved onto the, uh, Jeremy Kyle show... "
Operator: "Can you now change channels with the remote?"
Caller (not so excitedly): "Uhhh, no. I hate the Jeremy Kyle Show, too."
Operator (laughing politely): "Just try one more thing for me. When you press the remote, does a little red light show?"
Caller (confused): "A little red light? Where should it show?"
Operator (patiently): "The little red light will come on when you press the remote."
Caller: "Uhhh... no, no, it doesn't.... oh!
OHHHH!"
Operator (very sweetly): "Yes, you've got it. It's your batteries. They've run down. You just need to put in new batteries... "