Subject: FW: CALL CENTRE CONVERSATION
> >>> Actual call centre conversations !!!!!
> >>> Customer: "I've been ringing 0700 2300 for two days and
> >>>can't get through to enquiries, can you help?".
> >>> Operator: "Where did you get that number from, sir?".
> >>> Customer: "It was on the door to the Travel Centre".
> >>> Operator: "Sir, they are our opening hours".
> >>>
> >>>
> >>>*------------------------------------------------------------------
> >>> Samsung Electronics
> >>> Caller: "Can you give me the telephone number for
> >>>Jack?"
> >>> Operator: "I'm sorry, sir, I don't understand who you
> >>>are talking about".
> >>> Caller: "On page 1, section 5, of the user guide
> >>>it clearly
> >>> states that I need to unplug the fax machine from the AC
> >>>wall socket and
> >>> telephone Jack before cleaning. Now, can you give me the
> >>>number for Jack?"
> >>> Operator: "I think you mean the telephone point on the
> >>>wall".
> >>>
> >>>
> >>>---------------------------------------------------------------------
>-
> >>>
> >>> RAC Motoring Services
> >>> Caller: "Does your European Breakdown Policy cover
> >>>me when I
> >>> am travelling in Australia?"
> >>> Operator: " Doesn't the product give you a clue?"
> >>>
> >>>
> >>>---------------------------------------------------------------------
>-
> >>>
> >>> Caller (enquiring about legal requirements while travelling
> >>>in France):
> >>> "If I register my car in France, do I have to change the
> >>>steering
> >>> wheel to the other side of the car?"
> >>>
> >>>
> >>>---------------------------------------------------------------------
>-
> >>>
> >>> Directory Enquiries
> >>> Caller: "I'd like the number of the Argoed
> >>>Fish Bar in Cardiff please".
> >>> Operator: "I'm sorry, there's no listing. Is the
> >>>spelling correct?"
> >>> Caller: "Well, it used to be called the
> >>>Bargoed Fish Bar but the 'B' fell off".
> >>>
> >>>
> >>>---------------------------------------------------------------------
>-
> >>>
> >>> Then there was the caller who asked for a knitwear company
> >>>in Woven.
> >>> Operator: "Woven? Are you sure?"
> >>> Caller: "Yes. That's what it says on the label;
> >>>Woven in Scotland".
> >>>
> >>>
> >>>---------------------------------------------------------------------
>-
> >>>
> >>> On another occasion, a man making heavy breathing sounds
> >>>from a phone
> >>> box told a worried operator: "I haven't got a pen, so I'm
> >>>steaming up
> >>> the window to write the number on".
> >>>
> >>>
> >>>---------------------------------------------------------------------
>-
> >>>
> >>> Tech Support: "I need you to right-click on the Open
> >>>Desktop".
> >>> Customer: "OK".
> >>> Tech Support: "Did you get a pop-up menu?".
> >>> Customer: "No".
> >>> Tech Support: "OK. Right-Click again. Do you see a
> >>>pop-up menu?"
> >>> Customer: "No".
> >>> Tech Support: "OK, sir. Can you tell me what you have
> >>>done up until this point?".
> >>> Customer: "Sure. You told me to write 'click'
> >>>and I wrote 'click'".
> >>>
> >>>
> >>>---------------------------------------------------------------------
>-
> >>>
> >>> Tech Support: "OK. In the bottom left hand side of
> >>>the screen, can you see the 'OK' button displayed?"
> >>> Customer: "Wow. How can you see my screen from
> >>>there?"
> >>>
> >>>
> >>>---------------------------------------------------------------------
>-
> >>>
> >>> Caller: "I deleted a file from my PC last week and I have
> >>>just
> >>> realised that I need it. If I turn my system clock back two
> >>>weeks will I have
> >>> my file back again?".
> >>>
> >>>
> >>>---------------------------------------------------------------------
> >>> There's always one. This has got to be one of the funniest
> >>>things in
> >>> a long time. I think this guy should have been promoted,
> >>>not fired.
> >>> This is a true story from the Word Perfect Helpline, which
> >>>was transcribed
> >>> from a recording monitoring the customer care department.
> >>>Needless to
> >>> say the Help Desk employee was fired; however, he/she is
> >>>currently
> >>> suing the Word Perfect organization for "Termination
> >>>without Cause".
> >>> Actual dialogue of a former WordPerfect Customer Support
> >>>employee.
> >>> (Now I know why they record these conversations!):
> >>>
> >>> Operator: "Ridge Hall, computer assistance; may I
> >>>help you?"
> >>> Caller: "Yes, well, I'm having trouble with
> >>>WordPerfect."
> >>> Operator: "What sort of trouble??"
> >>> Caller: "Well, I was just typing along, and all
> >>>of a sudden the words went away."
> >>>
> >>> Operator: "Went away?"
> >>> Caller: "They disappeared."
> >>> Operator: "Hmm. So what does your screen look like
> >>>now?"
> >>> Caller: "Nothing."
> >>> Operator: "Nothing??"
> >>> Caller: "It's blank; it won't accept anything
> >>>when I type."
> >>> Operator: "Are you still in WordPerfect, or did you
> >>>get out??"
> >>> Caller: "How do I tell?"
> >>> Operator: "Can you see the C: prompt on the
> >>>screen??"
> >>> Caller: "What's a sea-prompt?"
> >>> Operator: "Never mind, can you move your cursor
> >>>around the screen?"
> >>> Caller: "There isn't any cursor: I told you,
> >>>it won't accept anything I type."
> >>> Operator: "Does your monitor have a power
> >>>indicator??"
> >>> Caller: "What's a monitor?"
> >>> Operator: "It's the thing with the screen on it
> >>>that looks
> >>> like a TV. Does it have a little light
> >>>that tells you when it's on?"
> >>> Caller: "I don't know."
> >>> Operator: "Well, then look on the back of the
> >>>monitor and
> >>> find where the power cord goes into it.
> >>>Can you see that??"
> >>> Caller: "Yes, I think so."
> >>> Operator: "Great. Follow the cord to the plug, and
> >>>tell me if it's plugged into the wall.
> >>> Caller: "Yes, it is."
> >>> Operator: "When you were behind the monitor, did
> >>>you notice that there were two cables plugged into the back of it,
>not
> >>>just one??"
> >>> Caller: "No."
> >>> Operator: "Well, there are. I need you to look
> >>>back there again and find the other cable."
> >>> Caller: "Okay, here it is."
> >>> Operator: "Follow it for me, and tell me if it's
> >>>plugged securely into the back of your computer."
> >>> Caller: "I can't reach."
> >>> Operator: "Uh huh. Well, can you see if it is??"
> >>> Caller: "No."
> >>> Operator: "Even if you maybe put your knee on
> >>>something and lean way over??"
> >>> Caller: "Oh, it's not because I don't have
> >>>the right
> >>> angle - it's because it's dark."
> >>> Operator: "Dark??"
> >>> Caller: "Yes - the office light is off, and
> >>>the only light I have is coming in from the window."
> >>> Operator: "Well, turn on the office light then."
> >>> Caller: "I can't."
> >>> Operator: "No? Why not??"
> >>> Caller: "Because there's a power failure."
> >>> Operator: "A power............ A power failure?
> >>>Aha, Okay, we've got it licked now. Do you still have the boxes and
> >>>manuals and packing stuff your computer came in??"
> >>> Caller: "Well, yes, I keep them in the
> >>>closet."
> >>> Operator: "Good. Go get them, and unplug your
> >>>system and pack it up just like it was when you got it.
> >>> Then take it back to the store you bought it from."
> >>> Caller: "Really? Is it that bad?"
> >>> Operator: "Yes, I'm afraid it is."
> >>> Caller: "Well, all right then, I suppose.
> >>>What do I tell them??"
> >>> Operator: "Tell them you're too f*%king stupid
> >>>to own a computer!!!!!"